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Helpdesk Administrator

4 months ago

Lanarkshire, United Kingdom Skanska Full time

**General information**:
**City/town**:

- Lanarkshire, North Lanarkshire, South Lanarkshire**Job field**:

- Other Operations**External closing date**:

- Friday, June 2, 2023**Type of contract**:

- Permanent**ID**:

- 2731**Description and requirements**:
We are looking for a Helpdesk Administrator to join our building services team in Eurocentral, Scotland.

Working as a Helpdesk Administrator you will reporting to the Helpdesk Supervisor and will be responsible for the delivery and administration of the helpdesk.

The Helpdesk Administrator’s main responsibilities are:

- Producing quotes from recommendations made by Supply Chain and Engineers to forward on to clients for authorisation.
- Generating weekly reports for the Business Support Manager.
- Allocating Order Numbers to directly employed staff and/or Supply Chain.
- Chasing Subcontractor reports.
- Raising orders through our in-house accounting package
- Tracking compliance with attendance SLA’s, intervening to drive supplier and own staff performance, communicating with customers and escalating performance issues where necessary

**We are looking for**:

- Experience of working in a Helpdesk role, preferably using a CAFM (Computer Aided Facilities Management) system
- Good communication skills
- Good organisation skills
- Experience of working directly with client representatives
- Good computer skills including use of Microsoft Office, in particular be at an intermediate level
- Capacity to meet tight deadlines

**Equal opportunities**

We thrive through embracing differences, whether they be social backgrounds, ethnicity, disability, gender identity or expression, age, religion, sexual orientation and any other protected characteristic - we know that diversity opens a rich potential for new ways of thinking, helping us to build successful and high-performing teams. We call it Naturally Skanska.

**Flexible working**

We welcome you to ask about flexibility at interview stage and we will explore what is possible for the role.

**Reasonable adjustments**

**More information about the role**

**Closing date