Customer Services Advisor

4 weeks ago

Liverpool, United Kingdom Allied Bakeries Full time

Our Grocery Service Centre, based near Liverpool, is a hub for transactional activity across multiple ABF companies within the ABF Grocery division. Supporting some of our well-known brands such as Kingsmill, Pataks, Blue Dragon, Jordans, Ryvita and Silver Spoon, amongst others. We deliver Shared Service activities across a wide range of disciplines including Customer Services, Consumer Care, Finance, Payroll, HR and IS.

**Overview of role**:
**Location: Liverpool**
- Working within our Customer Services team, our Advisors are responsible for the day to day running of all transactional activities within Customer Service and Order Processing across multiple business units within ABF.- The Customer Services department is open 364 days of the year and is a 7-day operation. Roles in the department work 5 days out of 7 including weekends on a rota basis. We operate a hybrid working pattern which includes both on-site and at home working.**Key Accountabilities**:

- Analyse data, identify issues and take appropriate action to ensure the fulfilment of Customer orders.
- Be proactive in resolution of any queries.
- Analyse key trends and make recommendations to implement long term solutions.
- React and reprioritise tasks to adapt to changes in circumstances.
- Manage complex processes to achieve crucial deadlines.
- Develop and maintain effective professional relationships with Key Stakeholders.
- Deliver professional and exceptional levels of Customer Service.
- Be responsible for adhering to process guidelines.
- Ensure all aspects of administration is accurate and complete in a timely manner.

**The Right Person**:

- Be able to work well under pressure in a fast-paced environment.
- Excellent computer skills; confident in navigating around multiple systems; proficient in Word, Excel, and Outlook.
- Good analytical and problem-solving capability.
- High levels of written and verbal communication skills.
- Well organised, with ability to multitask.
- Strong Team ethic.

Our defining value is to ‘
_Be the best we can be’; _the behaviors that we believe help us to do this and are key to our success are:
_Aim high, I do what I say, Work Together_ and
_Everybody Matters_.

**We are committed to equal treatment and opportunities for all our people, and believe in building a diverse and inclusive organisation that represents our communities and generates the best outcomes for consumers, customers and stakeholders.

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