Ward Clerk/receptionist

2 weeks ago

Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

Provide timely recording of patient movement on the Hospital Patient Administration System (PAS) to ensure accurate record keeping of all patient activity.

Provide timely recording of patients movement on the Theatre Galaxy system.

Perform clerical duties in connection with admission, management and discharge of patients and data collection.

Deal with telephone calls and enquiries in a timely manner. Telephone calls will involve contact with patients, relatives and health professionals.

Welcome and direct patients and visitors to the appropriate areas.

Please see Job Description for more.

As a patient’s first and last point of contact with the hospital, special attention should be given at all times to ensuring a positive patient experience by providing a welcoming, helpful and supportive reception service.

**The post holder will be expected to**: meet and greet patients, carers and visitors on to the ward in line with the Trust procedures.

To maintain and update the Patients Administration System (PAS) following training using training manual and procedures supplied.

To understand the complete range of administration functions, responsibilities and duties both routine and non-routine to contribute to the effective delivery of patient care, through knowledge of hospital systems and consultant practice.

To admit and discharge inpatient's, Day Case, Emergency and Treatment/Procedure patients correctly onto PAS to enable Clinical Coding to extract the information.

The post holder will be responsible for accurately collecting demographic and personal details to ensure the Trust captures essential income.

The post holder will be required to work with mínimal supervision and have the ability to work under extreme pressure, and be able to exercise sound judgement and decision making skills whilst working as part of a team or under own initiative.

This is a part-time vacancy.

Sustainability is integral to the Trust achieving the NHS Net Zero target. All staff are therefore actively encouraged and supported to implement new ways of working within their field of expertise.

Please refer to the Job Description and Person Specification for more information regarding this position.

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