Visitor Services Assistant

2 weeks ago

Forest, United Kingdom Forestry Commission Full time

**Details**:
**Reference number**:

- 353865**Salary**:

- £22,096- Pro-rata- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Administrative Assistant- Pay Band 7**Contract type**:

- Permanent**Business area**:

- FC - Forestry England**Type of role**:

- Environment and Sustainability**Working pattern**:

- Annualised hours, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Bedgebury National Pinetum and ForestAbout the job

**Job summary**:

- To assist in the delivery of Forestry England led visitor services at Bedgebury National Pinetum & Forest, predominantly ‘front of house’ customer engagement, contributing towards a positive and high-quality visitor experience.**Job description**:
Undertake cash handling duties, including operating tills and fulfilling start/end of day cashing-up procedures.

Operate and administer the vehicle entry system, including data entry, daily maintenance and input.

Deliver sales and promotion of the Forestry England Membership promoting the benefits and value of the site to the customer.

Undertake basic housekeeping tasks and site maintenance to include emptying bins, litter collection and cleaning of toilets.

Provide support to the wider Bedgebury team, undertaking a range of administrative tasks and support on other projects.

Provision of basic first aid and supporting the team in the implementation of emergency procedures.

Health and safety focus, promoting a culture where health and safety is prioritised for all users of the site and reporting near misses and incidents on internal systems.

**Person specification**:
**Essential**

Previous experience working in a customer-facing role and dealing with a wide variety of stakeholders and customers.

**Desirable**

Experience of undertaking cash handling duties.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Changing and Improving
- Working Together
- Managing a Quality Service
- Delivering at Pace

**Benefits**:

- Alongside your salary of £22,096, Forestry Commission contributes £5,965 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
- Annual leave allowance of 25 days on entry increasing by 1 day each year to a maximum of 30 days (pro rata based on part time hours). After 20 years’ service you will receive a one-off award of 5 extra days’ holiday. In addition, you'll receive all public holidays plus an additional 2.5 ‘privilege’ days (pro-rata for part time).

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.This role is part-time - 15 hours per week.
- A CV setting out your career history, with key responsibilities and achievements. Please ensure you have provided reasons for any gaps within the last two years.
- A Personal Statement (no longer than 250 words) explaining how you consider your qualities and experience are suitable for the role, with particular reference to the criteria in the person specification.

We expect to interview week commencing 24th June at Bedgebury Pinetum office. Sift and interview dates to be confirmed.

**Further Information**

A reserve list may be held for a period of 12 months from which further appointments can be made.

If successful and transferring from another Government Department a criminal record check may be carried out.

New entrants are expected to join on the minimum of the pay band.

**Reasonable Adjustment**

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

Feedback will only be provided if you attend an interview or assessment.**Security**:
- People working with government assets must complete baseline personnel security standard (opens in new window) checks.**Nationality requirements**:
This job is broadly open to the following groups:

- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)**Working for the Civil Service**:

- The Civil Service Code (opens in a new window) sets out t

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