Investigator/ymchwilydd (Hybrid)

Contract Type
Permanent
- Working Pattern
Full time - flexible working may be considered
- Working Hours
28 -35 hours per week
- Salary
£35,704.2 FTE
- Location Options
Hybrid - home based and Cardiff
- Function Type
Investigations

**We are recruiting Investigation Officers in a range of locations, including remote. Both full time and part time roles are available.**

We receive thousands of reports every year raising allegations of misconduct and regulatory breaches against those we regulate.

Investigation Officers in our Assessment and Early Resolution (AERT) consider these reports first and decide whether the SRA should investigate further. They make enquiries and gather any further information we need for our analysis, identify any potential breach of our rules and prioritise high risk matters. They then consider the strength and quality of the evidence so far and whether the matter is capable of being evidenced. Sometimes Investigation Officers can guide the firm/solicitor to become compliant or change their processes for the future. Taking everything into account, AERT Investigation Officers make a decision to close the matter or pass it on further for a full investigation. The work is high volume and fast paced and Investigation Officers need a keen eye for detail and an analytical and curious mindset as every case is different.

Matters assessed as serious are passed to our investigation teams. Investigation Officers in this team manage a caseload of varying complexity, across a multitude of legal areas. They will analyse detailed information to get to the heart of the matter, and identify and promptly obtain evidence, including witness statements. They will resolve cases through constructive engagement or enforcement action. You can read more about our approach to enforcement here.

We are recruiting Investigation Officers for both AERT and our investigation teams.

Delivering a positive customer experience is at the heart of what we do. Providing an efficient, high quality and customer-focused service, keeping complainants updated and delivering outcomes verbally and in writing is expected of all our Investigation Officers.

**What we are looking for**
- Comparable experience of managing cases or undertaking investigations.
- Significant experience of drafting complex documents or letters to a high, professional standard and engaging with customers via the telephone, building rapport and managing contact.
- Effective case management skills with the ability to prioritise competing demands and work to stretching targets.
- A strong mindset and track record for delivering a positive experience for a diverse range of customers and stakeholders both internal and external.

Applications are welcome from a wide range of experience and expertise including those with experience of working in the legal profession, other regulators, casework or investigation roles.

**What's in it for you?**
- Protect the Public and enforce high professional standards by engaging with regulated firms and individuals as well as members of the Public
- Variety of case holding. No one case is the same.
- Work collaboratively with other areas of our organisation such as the Legal and Enforcement, Authorisation, Intelligence and Forensic Investigation teams
- A rolling in-depth training program where you can develop and refine your analysis and investigation skills

There are opportunities to develop your career and progress within the department, either in an enhanced investigation role or in a management capacity. We have specialised investigation teams that focus on the most complex and high-profile matters, and when there is a need to intervene into the practice of a firm.

**Useful and additional information**

There is a Role Profile, Information Pack, and ‘Day in the life of’ an Investigation Officer for both teams attached at the bottom of the advert on our website.

**Location**:
**To apply**

Assessments will take place from 4 June.

Interviews will take place from 20 June to 4 July.

**Rydym yn recriwtio Swyddogion Ymchwilio mewn amryw o leoliadau, gan gynnwys rhai anghysbell. Mae swyddi llawn amser a rhan amser ar gael.**

Rydym yn cael miloedd o adroddiadau bob blwyddyn sy’n codi honiadau o gamymddwyn a thorri rheoliadau yn erbyn y rhai rydyn ni’n eu rheoleiddio.

Swyddogion Ymchwilio yn ein Tîm Asesu a Datrys Cynnar (AERT) sy’n ystyried yr adroddiadau hyn gyntaf ac yn penderfynu a ddylai'r SRA ymchwilio ymhellach. Maen nhw'n gwneud ymholiadau ac yn casglu unrhyw wybodaeth bellach y mae arnon ni ei hangen ar gyfer ein dadansoddiad, yn nodi unrhyw enghraifft posibl o dorri’n rheolau ac yn blaenoriaethu materion sy’n creu risg uchel. Yna maen nhw’n pwyso a mesur cryfder ac ansawdd y dystiolaeth hyd yn hyn ac a yw'r mater yn un y mae’n bosibl rhoi tystiolaeth ynglŷn ag ef. Weithiau gall y Swyddogion Ymchwilio arwain y ffyrm/cyfreithiwr i gydymffurfio neu i newid eu prosesau ar gyfer y dyfodol. Gan