Reception Supervisor

**About the Role**:
Cuffley and Goffs Oak Medical Practice are looking for

an experienced Reception Supervisor.

The main purpose of the role is to undertake the supervision and efficiency of the reception team, ensuring all functions are carried out in accordance with agreed procedures and protocols.

This is a full time role - 37.5 hours per week over five days.

The main responsibilities of the role include:

- Holding responsibility for the day to day supervision of reception and associated functions across two sites.
- Supervision of the reception team and reception function. Dealing with day to day queries from reception, unexpected staff shortages and resolving day to day queries. Providing support to reception staff.
- To promote a harmonious and professional atmosphere and act as a role model to the reception team - supporting, motivating and promoting staff relations.
- Training of new reception team members in line with practice policies and procedures, ensuring ongoing reviews are conducted.
- Planning and implementing the staff rota, arranging staff holiday and sickness cover.
- General reception duties, including making appointments, dealing with patient queries and managing complaints.
- Previous supervision/management experience is essential
- Experience of working within a GP reception environment is desirable
- Conflict/negotiation experience
- Excellent communication skills written and oral.
- Able to work effectively as part of a team.
- Problem solving and interpersonal skills.
- Time management skills and able to work to a deadline.
- Confidentiality
- Good IT skills

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

**About Us**:
For further information on this role or to arrange a visit to our practice please contact:
Claire Hourihan
01707 875223

Current patients need to be prepared to register at another Surgery

**Disclosure and Barring Service Check