IT Support Assistant

3 weeks ago

Walsall, United Kingdom Concept Technical Resources Full time

IT Support Assistant.

Permanent

Walsall

Hours of Work: Monday to Friday 09.00am till 5.00pm with 1 hour lunch

Company Benefits : 29 days holiday including statutory days, 3 days Christmas shut down Christmas day, boxing day and day after boxing day, performance based annual bonus, workplace pension scheme.

Are you an experienced IT Support Assistant looking for a new opportunity within an excellent organisation?

We have an excellent opportunity to join a growing organisation, we are recruiting for a new opportunity that has been created due to company growth.

We are looking for an IT Support Assistant to join our client's IT team on a full time, permanent basis. Our client believes that having excellent IT systems and infrastructure in place is important and therefore have always invested in this.

This new position is to assist the IT Manager in network and desktop support along with any ongoing development projects across the business and all branch offices. You will provide support to our their team and support teams with any queries or issues theymay be experiencing such as laptop or desktop hardware issues, phone systems, desktop or windows, servers and patching or mobile phones.

You will need to have at least 1 years’ experience within an IT Support or IT Administration role and have knowledge for the following areas - Microsoft 365 and Office 365 including associated packages.
- Microsoft Teams administration.
- Windows Desktop Operating systems.
- Microsoft Server 2016 onwards administration.
- Hardware installation and maintenance of Desktops, Laptops and Servers.
- Exposure to and knowledge of Virtualisation environments.
- Enterprise Wi-Fi administration.
- Backup systems both local and in cloud.
- Systems security.
- Knowledge of network infrastructures.

It would be advantageous but not a necessity to have knowledge of the following - Familiarity with some Linux Servers administration.
- Firewall Administration and connectivity.
- VOIP telephony administration.
- Exposure to administration of MS SQL.
- MDM and mobile device setup/admin.
- RMM/MSP software

To carry out your duties you will need to have excellent interpersonal communication skills with the ability to build and maintain relationships with stakeholders across all levels of the business. You will also need to be able to liaise with any externalthird parties such as suppliers and support entities to resolve any issues.

The working hours for this role are Monday to Friday 9:00am to 5:00pm (with one hour for lunch) however, you may be required to work outside of these hours from time to time where necessity arises. The position will be based onsite in Walsall, although travelto our other sites at Sutton Coldfield and Cannock will be required from time to time and therefore access to your own transport is essential for this role.

Concept Resources are an equal opportunities employer.

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