Property Advisor

**Property Advisor**

Due to exciting expansion plans, we’re looking for a Property Advisor to join our sales team at Perfect Stays.

This is a full-time permanent position (40 hours per week), which includes some weekend work on a rota basis.

**About us**

Founded in 2011, we specialise in providing spectacular holiday homes in beautiful locations across the South West. As a luxury brand, exceptional customer service is at the centre of everything we do.

Our friendly and hardworking team forms the heart of Perfect Stays. We’re committed to the personal development of all staff and offer extensive training opportunities so individuals can build a long-term career with us. We also offer various benefits linked to length of service.

Due to the strong demand for UK holidays and the ongoing success we’ve experienced, we’re continuing to increase our portfolio of luxury homes. We’re also growing our team to support this exciting expansion, and there are excellent opportunities for career progression at Perfect Stays.

**Salary**

£23,000 pa basic starting salary.

Performance related bonus scheme after the successful completion of the probation period, giving an OTE of £27,000 pa.

**About the Property Advisor position**

Our Property Advisors are the first point of contact for our customers and act as ‘the voice’ of the company. They work as part of a larger team who are responsible for providing new and existing guests with a seamless holiday experience that’s tailored to them. Confidence along with a warm and welcoming persona are essential.

We’re looking for an experienced and multi-skilled individual who’s accustomed to working well under pressure, so this role isn’t suitable for someone looking for an entry-level position.

**Main duties and responsibilities**
- Generating sales by providing an exceptional level of customer service to help match guests to the right property.
- Taking bookings and dealing with online enquiries.
- Striving to hit both individual and team sales targets (daily, monthly, quarterly and annual).
- Working with guests, owners and service providers to overcome issues with positive outcomes for all.
- Carrying out remote ‘meet and greets’ at some of our properties.
- Providing a guest concierge service.
- Working within a team to problem solve and reach resolutions.

**Ideally, we’re looking for the following skills and experience**
- Previous sales and customer service experience in hospitality or holiday home rentals. An advantage, although not essential, is experience within the luxury rental or travel agency industry.
- Outstanding written and verbal communication skills with a commitment to high quality customer care.
- Someone who’ll thrive whilst working as part of a team, with a confident ‘can do’ attitude, commitment to the role and team, as well as the company’s overall success.
- Strong drive and ambition to succeed with a clear focus on achieving personal and team targets.
- Good geographical knowledge of the South West would be beneficial, particularly Cornwall.
- Own transportation and full driving licence.

**What we offer**

We offer 28 days holiday with increased benefits linked to position and length of service, including an enhanced annual leave scheme. We also offer a performance related bonus scheme after the probation period for this role. You’ll be based at our spacious, modern office in Wadebridge.

We love socialising and organise team drinks at the end of each month as well as quarterly team afternoons, where we experience a local activity together. We also arrange occasional team stays at some new properties that join our portfolio.

We’re committed to the ongoing development of all team members and offer numerous training opportunities. As a growing company, there are fantastic opportunities for progression and a long-term career at Perfect Stays.

**How to apply**

**Job Types**: Full-time, Permanent

**Salary**: From £23,000.00 per year

**Benefits**:

- Company events
- On-site parking
- Sick pay

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Quarterly bonus

Application question(s):

- Are you happy to work every other Saturday on a rota basis?

Licence/Certification:

- Driving License (required)

Work Location: One location