Caseworker

**Salary**: In line with IPSA pay scales.

Helen Morgan MP is seeking a Caseworker to join her team and help make a real difference to people’s lives in North Shropshire.

If you are organised, a good communicator and care about helping others then this is the role for you.

**What is a caseworker?**

Caseworkers handle individual cases brought to the MP by constituents. This includes dealing with large amounts of incoming queries, identifying what each case involves and communicating with a variety of relevant agencies to try and solve the problem.

Cases include a broad range of issues from health to housing to immigration and education.
- Have excellent written and verbal communication skills
- Be able to draft and produce a high volume of quality Casework responses under time pressure
- Enjoy working as part of a team
- Be competent in use of IT and adaptable to using new systems.
- Be able to empathise with others
- Be highly organised

Understanding of the North Shropshire area is desirable.

**Responsibilities include**:

- Providing advice and support to constituents on a variety of issues, by liaising with Government agencies, the local council and wider partnership network
- Keeping accurate records, in line with data protection principles
- Undertaking general office and administration tasks
- Accompanying and supporting the MP at constituency surgeries

**Benefits**:

- Generous employer contribution pension scheme
- Access to training and professional development opportunities
- Employee Assistance Programme

**Location and hours**

The role is advertised as full-time, although flexible and part-time working would also be considered. The position will be based within a lively and dynamic team in Helen’s constituency office in North Shropshire.

**How to apply**

The closing date for applicants is **Friday April 28th at 4pm, however interviews will be held on a rolling basis**. Applicants selected for interview may be required to complete a task prior to being interviewed.

Applications from people from groups that are under-represented in public life are welcomed, and as an employer I am happy to discuss flexible working arrangements.

If you require any reasonable adjustments in the recruitment process, please include details in your covering letter.

Upon appointment you will be required to comply with the Baseline Personnel Security Standard, undertaken by the Members’ Staff Verification Office (MSVO). See Members’ Staff Verification Office (MSVO) page for further info.

**Job Types**: Full-time, Part-time

**Salary**: £22,000.00-£27,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Wem, Shropshire: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 28/04/2023
Reference ID: Helen Morgan Caseworker