Postgraduate Programmes Team Leader

7 months ago

Cardiff, United Kingdom Cardiff University Full time

Support the University within postgraduate academic programme administration (Masters and Research) for law and politics and international relations, carrying out supporting work, providing advice, guidance and support, and leading projects within this area. You will work closely with the School’s academic teaching team and within a wider Student Services Team in the School in a front facing role which provides a high quality service to the School’s postgraduate taught and research students.
- Lead and manage the Postgraduate Student Services Team of three staff, with responsibility for ensuring the effective operation of all postgraduate academic programme administration (Masters and Research) for law and politics and international relations**Key Duties**
- Provide professional advice and guidance on postgraduate taught and research programmes administrative processes and procedures to internal and external customers, using judgement and creativity to suggest the most appropriate course of action where appropriate, and ensuring complex and conceptual issues are understood.
- Investigate and analyse specific issues within postgraduate taught and research programme administration, creating recommendation reports, supported by advances within the university’s procedures and regulations and external bodies, such as Research Funding Councils.
- Working with the Student Services Manager and Deputy Student Services Manager, ensure that the provision of services to the School’s postgraduate taught and research students is delivered, proactively changing the delivery according to customer requirements.
- Collaborate with others in order to make recommendations for developments of established processes and procedures.
- Manage the operation of the Postgraduate Student Services Team, planning, organising and delegating work, monitoring progress and intervening as required.
- Manage the performance, induction and development of the team.
- Support and guide team members in welfare issues, escalating as necessary to specialist support areas.
- Develop and deliver the training of others in areas relating to the team’s work.
- Establish working relationships with key contacts, developing appropriate communication links with the University’s Schools/Directorates and outside bodies as required.
- Create specific working groups from colleagues across the University to achieve school objectives.
- Supervise specific project teams on an occasional basis to accomplish key objectives.
- Undertake a variety of administrative duties to support the department.
- Instruct and guide other employees across the University within the areas of postgraduate taught and research administration as required.

**General Duties**
- Ensure that an understanding of the importance of confidentiality is applied when undertaking all duties.
- Abide by University policies on Health and Safety and Equality and Diversity.
- Perform other duties occasionally which are not included above, but which will be consistent with the role.

**Person Specification**
- The Person Specification is split into 2 sections: essential and desirable. Please demonstrate clearly how you meet all of the essential criteria. Where possible you should give examples of how, when and where you have used your experience, knowledge, specific skills and abilities to match those required for this particular job role.-
- Please note: shortlisting does not progress if any of the essential criteria is not evidenced as met**Essential Criteria**

Qualifications and Education
- 1. Degree/NVQ 4 or equivalent Professional membership/experience.
- Knowledge, Skills and Experience
- 2. Substantial experience of supervising a team.
- 3. Able to demonstrate professional knowledge within academic programme administration (or similar) to give advice and guidance to internal and external customers.
- 4. Ability to set up standard office systems and procedures and make improvements as appropriate.
- Customer Service, Communication and Team Working
- 5. Ability to communicate conceptually detailed and complex information effectively and professionally with a wide range of people.
- 6. Evidence of ability to explore customers’ needs and adapt the service accordingly to ensure a quality service is delivered.
- 7. Experience of managing the work of others and of dealing with performance.
- Planning, Analysis and Problem solving
- 8. Evidence of ability to solve expansive problems using initiative and creativity; identifying and proposing practical solutions and resolving problems with range of potential outcomes.
- 9. Evidence of ability to work unsupervised to deadlines, planning and setting priorities for own work and that of the team, monitoring progress, and reacting to changes in workload and prioritisation.
- Other
- 10. A willingness to undertake further training and development**Desirable Criteria**
11. Postgraduate/Professional qualification
- 12. Experience of working in a High

  • Taught Programmes Officer

    7 months ago

    Cardiff, United Kingdom Cardiff University Full time

    **Job Purpose** Providing comprehensive and professional support to the School of Mathematics, providing support and guidance on a variety of administrative and frontline duties throughout the student journey and taught programme life cycle, with specific responsibility for Extenuating Circumstances and the School’s postgraduate administrative...

  • Programme Administrator

    7 months ago

    Cardiff, United Kingdom Cardiff University Full time

    **Job purpose** Providing comprehensive and professional support to the School of Optometry and Vision Sciences and specifically administrative support to postgraduate programme delivery. - This role is eligible to be offered on a blended working basis, meaning that as well as spending time working on campus you can also choose to spend some time working...

  • Team Leader

    5 days ago

    Cardiff, United Kingdom Platform Resourcing Full time

    **Platform Resourcing** are currently working with a leading manufacturing company who are looking to expand their team by taking on a **Manufacturing Team Leader** in Cardiff. **Manufacturing Team Leader Benefits**: - Salary of £14.85 per hour for morning shift, afternoon shift paid at £16.33 (Yearly salary £32,500) - Monday to Friday only, 2-week rota...

  • Team Leader

    9 hours ago

    Cardiff, United Kingdom PRINCES Full time

    The Cardiff site has the prestigious status of being the Juice Centre of Excellence. There has just been an impressive £60 million investment into Cardiff which makes it an exciting time to join! We are looking for a motivated, organised and proactive individual to fill the additional Production Team Leader position at our Cardiff site. This is an...

  • Team Leader

    7 months ago

    Cardiff, United Kingdom Card Factory Full time

    Job Introduction **Location: Valegate Retail Park, Copthorne Way, Cardiff, CF5 6EH** **Contracted Hours Available:16** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience...

  • Team Leader

    1 week ago

    Cardiff, United Kingdom Card Factory Full time

    Job Introduction **Location: Cardiff Capital Retail Park (Leckwith)** **Contracted Hours Available: 12** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational...

  • Team Leader

    7 months ago

    Cardiff, United Kingdom Card Factory Full time

    Job Introduction **Location: Cardiff Queen Street** **Contracted Hours Available: 8** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence, our...

  • Team Leader

    6 months ago

    Cardiff, United Kingdom Card Factory Full time

    Job Introduction **Location: Cardiff Queen Street** **Contracted Hours Available: 30** **Please note this role is a fixed term contract.** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on...

  • Team Leader

    12 hours ago

    Cardiff, United Kingdom Card Factory Full time

    Job Introduction **Location: Cardiff Albany Road** **Contracted Hours Available: 17** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence, our...

  • Transformation Programme Leader

    7 days ago

    Cardiff, Cardiff, United Kingdom NHS Full time

    About the RoleWe are seeking an exceptional Transformation Programme Leader to lead the delivery of a high-profile healthcare project in Cardiff. As Senior Responsible Officer, you will work with the Project Director to deliver the capital elements and transition into the new facility by summer 2027.The successful candidate will be accountable for ensuring...

  • Team Leader

    7 months ago

    Cardiff, United Kingdom Barburrito Full time

    **Are you passionate about leading a team to success? Are you enthusiastic about delivering brilliant customer service?** We have an exciting opportunity at Barburrito for a **Team Leader **to join our team at our store. If you are passionate, enthusiastic and ambitious, this could be the role for you... **As a Team Leader, you will...** - **Support,...

  • Team Leader

    7 months ago

    Cardiff, United Kingdom Barburrito Full time

    **Are you passionate about leading a team to success? Are you enthusiastic about delivering brilliant customer service?** We have an exciting opportunity at Barburrito for a **Team Leader **to join our team at our store. If you are passionate, enthusiastic and ambitious, this could be the role for you... **As a Team Leader, you will...** - **Support,...

  • Team Leader

    1 week ago

    Cardiff, United Kingdom Orbis Group Full time

    **Team Leader** **Location - Ty Coryton, Cardiff** **Hours - 37.5 hours per week (days, nights, weekends)** **Salary - £21,157.50 - £21,645.00 dependant on experience** Are you looking for a new challenge and the opportunity for career development? We have an exciting opportunity in Cardiff for an experienced Team Leader to join our children's residential...

  • Team Leader

    6 months ago

    Cardiff, United Kingdom Veezu Full time

    Veezu are currently looking for an experienced Team Leader to join our Journey Booking Contact Centre in our brand new, Cardiff office on a full time, permanent basis! This is an exciting opportunity to join our fast growing and award-winning company; the successful applicant will be joining the Veezu Group during a period of real development and sustained...

  • Team Leader

    7 months ago

    Cardiff, United Kingdom Connect Worldwide Full time

    We are currently looking for fun and friendly team-leaders to join our team. If you're hard working and passionate the benefits of working for us here at Connect Worldwide are endless! - £14ph - £25ph PLUS Bonus - Employed Role - Holiday Pay inc. Average Bonuses - Workplace Pension - Travel/Accommodation Expenses Paid **Hours**:Permanent and Full-Time...

  • Cad Revit Team Leader

    11 hours ago

    Cardiff, United Kingdom Platform Resourcing Full time

    **Platform Resourcing** are currently working with a leading manufacturing company who are looking to expand their team by taking on an experienced Supervisor with a Technical Drawings/ Design knowledge to fill a **CAD/ Revit Team Leader**role in Cardiff. **CAD/ Revit Team Leader Benefits**: - Salary of £30,000 basic plus yearly bonus and yearly pay...

  • Team Leader

    7 days ago

    Cardiff, United Kingdom Orbis Group Full time

    **Team Leader** **Location - Ty Coryton, Cardiff** **Salary - £21,157.50 per annum based on 37,5 hours per week** Are you looking for a new challenge and the opportunity for career development? We have an exciting opportunity in Cardiff for an experienced Team Leader to join our children's residential home in Coryton, Cardiff. Where you will support...

  • Team Leader

    1 week ago

    Cardiff, United Kingdom Ann Summers Full time

    **We’re on the hunt for a TEAM LEADER in our **Cardiff** store, someone who is results-driven and absolutely service obsessed! Could that be YOU?** You’ll be accountable for leading the success of the retail team and their performance; **INSPIRING** them to be the best they can be **COACHING** them so they have what it takes to thrive...

  • Team Leader

    6 days ago

    Cardiff, United Kingdom Connells Group Full time

    Conveyancing Direct Property Lawyers (part of the Connells Group) have provided expert legal services to the residential property market since 1992.Trading within a competitive volume market, we pride ourselves on a personal service which exploits thelatest innovations in electronic communications.We are strongly committed to speeding up the conveyancing...

  • Team Leader

    7 months ago

    Cardiff, United Kingdom Home Bargains Full time

    Job Introduction Home Bargains' Team Leaders support their store team to provide an excellent retail experience for our customers and deliver on store performance targets. Team Leaders are required to successfully complete the Store Management Induction within the first 6 weeks of starting. This is a comprehensive 6 week programme which is completed via...