Primrose Valley Millies Cookies Team Member

6 days ago


Filey, United Kingdom Haven Full time

As a Millie’s Cookies Team Member I am responsible for:

- Providing an outstanding take away experience, ensuring service, quality and consistency, within a clean and safe environment catering for all.
- Ensuring all owners and holidaymakers know who to go to, and are given a warm welcome and a first-class service allowing a true 'escape from urban living' experience.
- Engaging and build relationships with owners on park, actively socialising through attendance at owners' social occasions and being highly visible and approachable on park.
- Create and support a 'sense of community' - a real family spirit.
- Recognise dissatisfaction and deal with complaints speedily and with empathy empowering a problem resolving team, resulting in customer satisfaction and improvement to the overall guest experience.
- Ensuring a robust knowledge of all products provided, identifying all secondary spend opportunities and Bar experience improvements

The Benefits of working with us:
Join us for the summer, with the potential to become permanent at the end of the year, we also have many permanent roles on offer too.
Competitive rates of pay
Accommodation available in many of our parks if you don’t live locally
50% off food in our restaurants and take away every shift you work

Regular team incentives with great rewards
Opportunity to earn £300 or more when you refer a friend to join our great team

Holidays Discounts of 20% for all of your family & friends in Haven, Butlins & Warner Hotels
20% off in our shops and venues
Free use of Pool, Gyms and many other Leisure facilities
Funded qualification development opportunities from Level 2 to Masters Degrees for permanent team members
Access to the Employee Assistance Programme including support for your wellbeing and free access to advice and expertise on financial and legal matters etc
Fantastic discounts when making purchases from most major retailors and hundreds of discounts on everyday purchases
Team Member of the Month Awards
Instant Recognition schemes with great rewards through our busiest times
Long Service awards for permanent team members

Our guests and our team members are vitally important to us and we need to ensure we build effective relationships, through trust, always having an approachable, friendly and helpful attitude. This will ensure our guests feel reassured that we always have their interests at the heart of everything we do.

Safeguarding is one of our business priorities. Our teams are committed to providing a safe and secure environment and promoting the welfare of children and young or vulnerable adults



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