Medical Receptionist

**ORCHARD SURGERY**

**Care Navigator / Medical Receptionist**
**Job Description & Person Specification**

**Job title**

Medical Receptionist / Administrator

**Line manager**

Reception Lead

**Accountable to**

Practice Manager

**Hours per week**

18

**Job summary**

To support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practice’s multidisciplinary team. The post holder will be responsible for undertaking a wide range of reception and administrative duties. Duties can include but not limited to, greeting and directing patients, booking appointments, processing of information and assisting patients as required. The medical receptionist / administrator will act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team.

**Generic responsibilities**

All staff at Orchard Surgery have a duty to conform to the following:
**Equality, Diversity & Inclusion**

A good attitude and positive action towards ED&I create an environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.

**Safety, Health, Environment and Fire (SHEF)**

This practice is committed to supporting and promoting opportunities for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.

**Confidentiality**

This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters pertaining to their care. They do so in confidence and have a right to expect that all staff will respect their privacy and maintain confidentiality at all times. It is essential that if the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.

**Quality & Continuous Improvement (CI)**

To preserve and improve the quality of our output, all personnel are required to think not only of what they do but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.

This practice continually strives to improve work processes which deliver healthcare with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.

**Induction training**

On arrival at the practice, all personnel are to complete a practice induction programme; this is managed by the Reception Lead and Practice Manager.

**Learning and development**

**Collaborative working**

All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential, and all staff must ensure that they communicate in a manner which enables the sharing of information in an appropriate manner.

**Service delivery**

Staff at Orchard Surgery must adhere to the information contained within practice policies and regional directives, ensuring that protocols are adhered to at all times. Staff will be given detailed information during the induction process regarding policy and procedure.

**Security**

The security of the practice is the responsibility of all personnel. Staff must ensure that they remain vigilant at all times and report any suspicious activity immediately to their line manager. Under no circumstances are staff to share the codes for the door locks with anyone and they are to ensure that restricted areas remain effectively secured.

**Professional conduct**

At Orchard Surgery, staff are required to dress appropriately for their role. Reception staff will be provided with a uniform whilst clinical staff must dress in accordance with their role.

**Leave**

All personnel are entitled to take leave. Line managers are to ensure that all of their staff take all of their leave entitlement.

**Primary responsibilities**

The following are the core responsibilities of the Medical Receptionist / Administrator. There may be, on occasion, a requirement to carry out other tasks; t