Live-in Concierge

**Live-In Concierge**

**Otium of Stocksbridge**

This new purpose-built retirement community will be developed in partnership with Noble Homes, the renowned house building firm established in Yorkshire over 60 years ago. As one of the largest independent builders in Yorkshire and beyond, Noble Homes upholds a solid reputation for build quality and attention to detail, qualities that will benefit Otium of Stocksbridge and further enhance its appeal.

What we are creating with Otium of Stocksbridge is a relaxing, carefree retirement community where active people over 55 years can live life to the full without the complexities and ties of traditional home ownership, but still enjoy the same level of privacy or social interaction that they would elsewhere.

**Job Overview**

We are seeking a responsible and reliable Live-In Concierge to oversee the day-to-day operations of a retirement apartment complex. As the Live-In Concierge, you will be responsible for creating a welcoming and safe environment for our residents, managing daily operations, and ensuring a high level of customer service.

**Key Responsibilities**
- Act as a liaison between residents and management to communicate any concerns or feedback.
- Conduct regular inspections of the common areas to ensure they are maintained to a high standard.
- Monitor the health and wellbeing of residents and report any concerns to the appropriate persons
- Coordinate with management and external contractors as needed for repairs or maintenance.
- Manage inventory of supplies and equipment, including ordering and restocking items as needed.
- Attend meetings and training sessions as required to maintain knowledge of industry trends and best practices
- Participate in marketing and sales efforts by providing tours and information to potential residents and their families
- Ensure the safety and security of the building and its residents, including monitoring access and responding to emergency situations
- Provide excellent customer service to residents, visitors, and staff, by answering inquiries and addressing concerns in a timely and professional manner
- Assist residents with day-to-day needs
- Assist with the general maintenance of the building, including scheduling and conducting minor repairs and reporting back to the management company
- Maintain accurate records of all repairs, incidents and emergencies within the building

**Requirements**:

- Experience working in a customer service environment
- Experience carrying out building maintenance works
- Excellent communication and interpersonal skills
- Strong organisational and administrative skills
- Flexibility to be available to work unsocial hours, including evenings, weekends, and holidays
- Basic computer skills

**Preferred Qualifications**:

- Experience working with seniors or in a retirement complex
- First aid and CPR certification

**Salary**: £22,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Maintenance: 1 year (preferred)

Work Location: One location

Expected start date: 01/07/2023