1st Line Network Support Engineer

2 days ago

South Cerney, United Kingdom Usay Compare Full time

**We are Usay Compare, the UK’s largest Private Medical Insurance Intermediary. Originating in 2008, we now have circa 250 employees and 4 office locations in Cirencester, Bristol, Bournemouth and London**

We are looking for a passionate 1st Line Systems Support Network Engineer to join our team in Cirencester on a full-time permanent basis

This is a very hands-on, fast paced role that will require you to maintain, upgrade and implement all IT infrastructure needs ensuring all departments within the Company are fully functional and protected.

**What we can offer you**:

- A competitive salary of up to £40,000 based on experience
- Flexible working pattern with home and office working (must be able to commute into Cirencester office - GL7 5XZ)
- 28 days holiday. With an incremental holiday package
- Regular incentives and fundraising days
- Friendly, fun and supportive working culture
- Full in-house training programme with continued training and development
- Contributory pension scheme and discounted Private Medical Insurance
- Excellent facilities, including spacious break out areas and a well-presented office

**The role**:

- To maintain and improve network infrastructure both WAN and LAN (Meraki Firewalls, Arubaand Cisco switches and AP’s)
- To maintain site connectivity with VPN’s Data lines and site to site connections for all Usay sites
- To maintain on site Devops for VMWare and physical servers.
- AD management for policies rules and groups (MS 2008, 2019 and azure)
- To maintain and upgrade Company phone systems.
- To ensure all IT security regulations are enforced.
- Internal patch management and backups for all systems.
- Follow and update all disaster recovery procedures and ensure backups are up to date and tested.
- Ensure all calls are recorded in accordance with legislative and procedural requirements.
- To maintain user’s permissions on their workstations.
- To monitor activity on the network ensuring all IT regulations are being followed.
- To identify potential faults and remedy them before they escalate.
- To report to management hardware requirements and potential issues that may occur.
- To proactively strive to improve the hardware structure.
- To assist in IT project planning and delivery.

**Skills, Knowledge and Experience**:

- Previous experience working within a FCA regulated role preferred.
- Excellent Networking and infrastructure skills
- Excellent interpersonal skills, including questioning and listening at all times.
- Demonstrate confident and effective telephone skills.
- Excellent communicator across all levels
- Detailed understanding of the regulatory requirements and standards

**Previous experience of the following technologies and practices would be desirable**:

- Windows Server 2008/2012 administration.
- Project Management.
- Microsoft Exchange server 2019 and 365 administration.
- VMWare/NetApp administration.
- Familiarity with Sonicwall’s Aruba networks and MS AD.

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