Appointment Setter

Our client a Nottingham Housing association is looking for several full time administrators with experience of appointment setting for an immediate start for their Operational Resource Planner vacancies

Salary £12.84 p/h

Potential for hybrid working

Hours 37h

Hours Various shifts between 8- 6pm, Mon
- Fri to cover business needs

Location NG8, Nottingham

Main Duties/Responsibilities

For this role, day-to-day duties will include
- Co-ordinating variable numbers of appointments/or works packages from start to finish ensuring these meet the directorate specific targets.
- Daily diary scheduling for numerous trades colleague/contractors, producing supplementary documentation as required such as works specification orders.
- To deal with all unavailable appointment periods by re-organisation of work to other trades colleagues/contractors and negotiation with tenants as required.
- To deal, on a daily basis with emergency jobs, non-appointed tasks, variations, follow-on jobs, carded, cancelled and suspended jobs, making sure relevant systems are updated.
- To effectively plan, organise, allocate and alter appointments for trades colleagues/contractors through the appropriate process or system, reporting progress/performance to the line manager.
- To run service delivery reports as and when required and highlight any operational failures.

Skills needed for this role include
- A minimum of 6 months experience of planning/scheduling works
- A minimum of 6 months administration background
- Experience of working in a high pressured/fast paced environment
- Strong customer service skills - a large part of the role will be speaking with customers over the phone to schedule/reschedule appointments.
- Experience of handling customer complaints
- Experience of Microsoft Office packages is essential, e.g. Excel, Word
- Experience of using job scheduling software

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.