Client Care Team Associate

1 month ago

Newmarket, United Kingdom Dick White Referrals Full time

**Your role and responsibilities**
- Preparing clinical files for the following day’s appointments
- Scanning clinician files and documents into clients’ electronic accounts in the practice management system
- Managing and updating clinical diaries to enable appointments are booked correctly
- Answering calls in a professional manner and routing calls as necessary
- Taking calls from our referring vets and booking appointments for clients and referring clients to case managers
- Communicating with clinicians and workflow coordinators regarding scheduling emergency appointments
- Continue to maintain and develop your own professional knowledge and skills
- Maintain effective and professional colleague relationships
- Promote Health and Safety policies and practices, ensuring compliance is always maintained
- Greet clients and their pets when they enter the building and guide them to their designated area
- Page the relevant, clinician, nurse or physiotherapist and case manager of their arrival
- Ensure all the correct paperwork/ documentation for the client is ready and available
- Process queries and manage customer expectations in a polite and friendly manner
- Maintain regular communication where appropriate, ensure the clients are happy and kept updated on any delays as appropriate
- Take payment from the client for the services they have received
- Keep track of how long clients have been waiting and re-page clinicians were necessary
- Continue to maintain and develop your own professional knowledge and skills
- Maintain effective and professional colleague relationships
- Promote Health and Safety policies and practices, ensuring compliance is always maintained.

You will be diligent, organised, and professional with the ability to maintain a harmonious working relationship with others, promoting collaboration amongst teams. Confidence to manage conversations in a calm but informative way is also essential, as is the ability to follow processes avoiding mistakes, providing a very high level of customer service at all times.

**This is a full-time position, working a 40-hour week, Monday - Friday with some weekend work.**

**Benefits**
- Organised in-house CPD
- Dedicated CPD allowance
- Pension
- Generous leave allowance
- Access to Private Medical cover
- Personal Health Insurance
- Life Assurance
- Cycle to Work Scheme

**About us**

Dick White Referrals (DWR) is one of the largest specialist multi-disciplinary veterinary referral centres in Europe, offering outstanding levels of clinical care in state-of-the-art facilities.

Our dedicated vets, nurses and nursing assistants, supported by the client care teams

teams, are committed to providing the highest quality surgical and medical care

for pets. Many of our clinicians are nationally or internationally recognised specialists in their field and bring unique experiences to care for pets.

We accept referrals in Anaesthesia, Cardiology and Cardiac Surgery, Dermatology, Diagnostic Imaging, Emergency and Critical Care, Internal Medicine Neurology and Neurosurgery, Oncology, Orthopaedic Surgery, Physiotherapy and Soft Tissue Surgery.

We have comprehensive and established clinical and non-clinical programmes for training, development and CPD.

**Part of an amazing global family**

The future of the veterinary world is at the heart of everything we do. We are all individuals, but two important things bring us together: a commitment to excellence and our passion to make A BETTER WORLD FOR PETS.

We are part of Linnaeus that is owned by Mars, that makes us part of their 70,000 Veterinary Health Associates who spend their days thinking about the 400 million pets of the world and how to improve their lives. Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best - caring for pets.

Our Associates are fundamental to our success and we are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team.

Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.

**Application**

If you share our passion for delivering excellence, trust and care then we would love to hear from you.

Linnaeus is an equal opportunity employer and all qualified applicants will receive consideration for employment, we are committed to fostering a culture that is inclusive and diverse for all our associates.

**Salary**: £22,000.00-£23,000.00 per year

Schedule:

- Weekend availability

Work Location: One location

  • Client Care Coordinator

    2 months ago

    Newmarket, United Kingdom WSAudiology Full time

    About HearCANADAAt HearCANADA (a division of WSAudiology), we are on a mission to connect with Canadians from coast-to-coast to offer solutions to their hearing health. By delivering exceptional client experiences and providing Best-in-Class hearing care, our teams are revolutionizing the hearing world and driven to provide Wonderful Sound for All.About the...

  • Client Care Advisor

    2 days ago

    Newmarket, United Kingdom Vets4Pets Full time

    Client Care Advisor - Part Time or Full Time Do you enjoy giving great service? Do you enjoy working in a team? Does this sound like you? If so, we have just the opportunity for you at Newmarket Vets4Pets. What your typical day will look like Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a...

  • Care Assistant

    1 day ago

    Newmarket, United Kingdom Care UK Full time

    **Excellent Opportunity for a Care Assistant to join the team at Kentford Manor Care Home in Newmarket!**: **£11.00 - £11.70 per hour plus excellent benefits!** **Full time and Part time positions available** **Shift Patterns: 8pm - 8am NIGHTS ONLY** **Alternative weekends required!** **£1,000 JOINING BONUS**: Are you a passionate and caring...

  • Care Assistant

    1 week ago

    Newmarket, United Kingdom Care UK Full time

    Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Assistant. **The Role** - Helping residents to remain as active and independent as possible - Support residents with personal care and mealtimes - Helping identify...

  • Senior Care Assistant

    1 week ago

    Newmarket, United Kingdom Care UK Full time

    Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Senior Care Assistant. **The Role** - Leading and supervising your shift - Case managing residents and liaising with families, healthcare professionals and other...

  • Senior Care Assistant

    1 week ago

    Newmarket, United Kingdom Care UK Full time

    Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Senior Care Assistant. **The Role** - Leading and supervising your shift - Case managing residents and liaising with families, healthcare professionals and other...

  • Receptionist/client Care Advisor

    2 months ago

    Newmarket, United Kingdom Swayne and Partners Veterinary Surgeons Full time

    Receptionist/Admin Assistant required for busy small animal veterinary practice in Newmarket. Essential skills include being able to demonstrate an exceptional level of client care, computer literacy, excellent communication, numeracy skills and organisational skills. Successful Applicant will be of smart appearance and have the ability to work well within...

  • Senior Care Assistant

    3 weeks ago

    Newmarket, United Kingdom Care UK Residential Care Services Full time

    **Excellent opportunity for a Senior Care Assistant to join the team at Kentford Manor Care Home in Newmarket!**: **£12.50 per hour plus excellent benefits!** **33 hours a week** **Night shifts Available**: - Alternative Weekends Required!** **Shift Patterns: 19:45pm - 8am** As a Senior Care Assistant, you will assist with daily activities, providing...

  • Senior Care Assistant

    3 weeks ago

    Newmarket, United Kingdom Care UK Residential Care Services Full time

    **Excellent opportunity for a Senior Care Assistant to join the team at Kentford Manor Care Home in Newmarket!**: **£11.30 - £11.55 per hour plus excellent benefits!** **Day and Night shifts Available - Alternative Weekends Required!** **Shift Patterns: 8am-8:15pm or 8pm-8:15am** ** £1000 joining bonus for Night Carers**: As a Senior Care Assistant,...

  • Senior Care Assistant

    2 weeks ago

    Newmarket, United Kingdom Care UK Residential Care Services Full time

    **Excellent opportunity for a Senior Care Assistant to join the team at Kentford Manor Care Home in Newmarket!**: **£11.30 - £11.55 per hour plus excellent benefits!** **Day and Night shifts Available - Alternative Weekends Required!** **Shift Patterns: 8am-8:15pm or 8pm-8:15am** As a Senior Care Assistant, you will assist with daily activities,...

  • Senior Care Assistant

    5 days ago

    Newmarket, United Kingdom Care UK Residential Care Services Full time

    **Excellent opportunity for a Senior Care Assistant to join the team at Kentford Manor Care Home in Newmarket!**: **£11.30 - £11.55 per hour plus excellent benefits!** **Day and Night shifts Available - Alternative Weekends Required!** **Shift Patterns: 8am-8:15pm or 8pm-8:15am** As a Senior Care Assistant, you will assist with daily activities,...

  • Senior Care Assistant

    6 days ago

    Newmarket, United Kingdom Care UK Residential Care Services Full time

    **Excellent opportunity for a Senior Care Assistant to join the team at Kentford Manor Care Home in Newmarket!**: **£12.50 per hour plus excellent benefits!** **Day and Night shifts Available - Alternative Weekends Required!** **Shift Patterns: 8am-8:15pm or 8pm-8:15am** As a Senior Care Assistant, you will assist with daily activities, providing...

  • I want to work for Team Consulting

    1 day ago

    Newmarket, United Kingdom Team Consulting Full time

    Can't find your perfect role? We’re always looking for bright people who can help us provide an outstanding service to our clients but would be particularly interested to hear from you if you have skills in these areas: embedded software, electronics and mechanical engineering.If you believe you’ve got the experience and attributes to excel at Team, tell...

  • Client Care Coordinator

    2 months ago

    Newmarket, Suffolk, United Kingdom WS Audiology USA Full time

    About HearCANADA At HearCANADA (a division of WSAudiology), we are on a mission to connect with Canadians from coast-to-coast to offer solutions to their hearing health. By delivering exceptional client experiences and providing Best-in-Class hearing care, our teams are revolutionizing the hearing world and driven to provide Wonderful Sound for All . ...

  • Senior Care Assistant Bank

    3 weeks ago

    Newmarket, United Kingdom Care UK Residential Care Services Full time

    Excellent opportunity for a Bank Senior Care Assistant at our care home in Kentford - Newmarket! £11.30 - £11.55 per hour plus excellent benefits. This is a Bank Contract! As a Senior Care Assistant, you will assist with daily activities, providing residents with both physical and emotional support and personal care as needed. You will be responsible...

  • Health Care Assistant

    2 weeks ago

    Newmarket, United Kingdom Macklin Care Homes Full time

    Applications are invited for the position of** Health Care Assistant.** **The main purpose of the role is;** - To work as part of a team of Health Care Assistants, under the direction of the Nursing team to provide quality person-centered care to meet the needs of residents and provide support to continue living independently with privacy and dignity. - To...

  • Care Assistant

    2 weeks ago

    Newmarket, United Kingdom Four Seasons Health Care Full time

    Four Seasons Health Care - Suffolk - Care - Kingfisher House, Newmarket - Days and Nights - FT/PT - £12.15 We are currently recruiting for a Care Assistant and experience isn’t essential. If you would like to work in health and social care and deliver the support and care our residents require, this role is perfect for you. As one of the largest...

  • Accounts Administrator

    1 week ago

    Newmarket, United Kingdom Client Full time

    Accounts Administrator (12-Month Fixed Term Contract)£26,000 - £27,000 + Company Bonuses + Great Working EnvironmentNewmarket, West Suffolk (Commutable from: Cambridge, Bury St Edmunds, Ely, Thetford, Halstead)Immediate Start AvailableAre you a Accounts Administrator looking for a to join a well-established company within a Monday to Friday fixed term...

  • Accounts Administrator

    4 weeks ago

    Newmarket, United Kingdom Client Full time

    Accounts Administrator (12-Month Fixed Term Contract)£26,000 - £27,000 + Company Bonuses + Great Working EnvironmentNewmarket, West Suffolk (Commutable from: Cambridge, Bury St Edmunds, Ely, Thetford, Halstead)Immediate Start AvailableAre you a Accounts Administrator looking for a to join a well-established company within a Monday to Friday fixed term...

  • Admissions Advisor

    1 week ago

    Newmarket, United Kingdom Care UK Residential Care Services Full time

    **Full time** **Care Home Based, **Kentford Manor We have an exciting new role for a Admission Advisor at ours care home in Kentford, Newmarket CB8 8JY. As an experienced sales, marketing and business development professional who thrives on meeting revenue targets you will relish the opportunity to help shape the future of care. Care UK is an awarding...