Head of Branston Operations

3 weeks ago

BurtonOnTrent, United Kingdom Ministry of Justice Full time

**Head of Branston Operations - 67039**
**£51,767 - £59,590**
**Burton-upon-Trent**:
**ABOUT US**

Excellent Information and records management is knowing what information you have across an organisation and having the right information available at the right time by those who need it. Being good at this is vital for any organisation as information plays an integral role in delivering day to day business, underpins policy and operational delivery, ensures legal obligations are met and safeguards the corporate record for use by civil servants in the future and the need for transparency with the public.

Our purpose is that we will disclose the right information, to the right people, at the right time, by responding to offender SARs and records retrieval.

The team is responsible for processing approximately 5,500 SARs per annum and manage circa 2 million records. The work is high profile, with tight legislative timelines to meet.

We aim to put users at the centre and strive to continually improve our systems and processes in response to feedback. We are moving forward with a programme of transformation to ensure that we deliver a high-quality service, to the appropriate standard and to the appropriate timescales, whilst supporting staff wellbeing and development. This is an ambitious programme of change over the coming years and the role is critical in shaping its success.

The team works collaboratively with His Majesty’s Prisons and Probation Service (HMPPS) and Courts and Tribunals Service (HMCTS) as our key partners in delivery and stakeholder engagement.

You will be joining the Knowledge and Information Management profession at a very exciting time as this transformation is underway in MoJ and across government.

**HEAD OF OPERATIONS ROLE**

We are looking to fill an interesting and stretching role in our operational delivery team within the Security and Information group in MoJ. This is an opportunity to be part of a delivery team which is undergoing transformation of its services.

**Responsibilities**:
Operational Management - Embedding strong operational management within your team - scoping, managing/ tracking deliverables, managing risks and resources effectively, and ensuring that accountable decision making is well managed through effective governance. Sets out clear processes and standards for delivery, ensuring delivery of timely, high-quality outcomes. Ensures adherence to legal, regulatory and security requirements across area. Motivate and effectively performance manage staff to ensure delivery of overall targets and business plan.

Contracting and Delivery - contract and work with delivery partners to establish effective outcomes, with the ultimate aim of improving service delivery.

Team Leadership - Act as the champion for the team, taking ultimate authority and personal accountability for effective delivery across all workstreams. Provide clear leadership and strategic direction to the team and senior managers. The ability to plan, lead and effect positive cultural change, securing commitment and buy-in and promoting a positive long-term vision. To have a well-defined Communication and Engagement model in place to ensure all teams understand the performance of the business and that you understand the needs of your teams

Knowledge management - Identify, share and promote best practices and lessons learned to create a culture of learning and good practice that supports continuous improvement to optimise delivery. Lead on litigation for the unit and ensure that lessons are learnt from stakeholder and customer feedback. Responsible for the development of the operational talent pool by optimising the skills of the existing team and attracting the very best external talent. Succession planning will be in place to ensure key roles are filled and individual talent is recognised.

Stakeholder engagement - Systematically identify, analyse and communicate with stakeholders, using appropriate channels, to ensure unit outputs (including guidance) and other communications are high quality. This is a dynamic, high-profile role that requires the post holder to have excellent communication skills, analytical skills and attention to detail enabling them to provide succinct submissions and verbal briefings to senior managers in the Department. There is also a need for clear and courteous communications with our external customers and the Information Commissioner’s Office (ICO) and to take forward litigation cases.

Any other duties, as required by business need, commensurate with grade.

**Person specification and essential criteria**
- Extremely strong operational leadership and management experience is essential to be a success in this role
- Creates and presents a compelling vision and set clear direction, that motivates others to work towards a common goal.
- Promotes the wider public good in all actions and leads by example, encompassing the Civil Service Code of Conduct and MoJ values in ev

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