Switchboard/helpdesk Operator

3 weeks ago

Dudley, United Kingdom Mitie Full time

**Job Description**:
**Contract Type**: Permanent
**Hours**: 27 hours week
**Salary**: £14,637.87-£22,460.99
**Location**: Russells Hall Hospital, Pensnett Road, Dudley, West Midlands, England, DY1 2HQ

Helpdesk Operative

In this role as a Helpdesk Operative, you will manage requests coming through to the helpdesk, ensuring that these are dealt with within target times. You will answer calls within an agreed number of rings, raise tasks and log information onto the database, as well as assign relevant employers to each request. You will produce reports as required and support departmental colleagues, ensuring that they are well informed.

To be successful in this role you should have experience within a similar role. You will have a good working knowledge of Microsoft packages and PCs with excellent written and verbal communication. CAFM system experience would also be an advantage. You will also have a positive can-do attitude with the ability to work well under pressure to ensure to ensure deadlines and targets are met.

Switchboard Operative

In this role as a Switchboard Operative, you will manage requests coming through to the Switchboard, ensuring that these are dealt with within target times. You will answer calls within an agreed number of rings and support departmental colleagues, ensuring that they are well informed.

To be successful in this role you should have experience within a similar role. You will have a good working knowledge of Microsoft packages and PCs with excellent verbal communication. You will also have a positive can-do attitude with the ability to work well under pressure to ensure to ensure deadlines and targets are met.

  • Helpdesk & Switchboard Bank Operative

    1 week ago

    Dudley, United Kingdom Mitie Full time

    We are looking for a Helpdesk Operator to join our team. You should be capable of delivering high levels of service, always remain professional and ensure Mitie's policies, processes and procedures are followed. As a Helpdesk Operator you would be responsible for managing the flow of requests received, to ensure a continuous and efficient service. You...

  • Helpdesk Administrator

    1 week ago

    Dudley, United Kingdom Pertemps Network Group Full time

    **Job Description**: Helpdesk Administrator As a Helpdesk Administrator, you will play a crucial role in ensuring the smooth and efficient operation of their service department. Your primary responsibility will be to manage service requests, schedule appointments, and coordinate the efforts of technicians and customers to deliver exceptional service. This is...

  • Estates Helpdesk Operative

    1 month ago

    Dudley, United Kingdom Mitie Full time

    **Role objectives** - Working as part of a team you will be a central point of contact for Estates in receiving, allocating and completion of both Planned and Reactive jobs, ensuring SLA & KPI are met. Your role will be to take full ownership of each request and know how to come up with the best solution in a fast paced environment. Your excellent...

  • Remote IT Engineer/Helpdesk Engineer

    1 month ago

    Dudley, West Midlands, United Kingdom Premier Group Recruitment Full time

    Role : 2nd Line Support Engineer ️ Location : Dudley Skills : 1st and 2nd Line Support, Windows 10 & 11, Compliance & User practises, InTune My client are expanding and are looking for a 2nd Line Support Engineer to join their growing team in the Birmingham area. You'll be responsible for providing in-depth technical support to their users,...

  • Remote IT Engineer/Helpdesk Engineer

    3 weeks ago

    Dudley, West Midlands, United Kingdom Energy Jobline ZR Full time

    Role : 2nd Line Support Engineer ️ Skills : 1st and 2nd Line Support, Windows 10 & 11, Compliance & User practises, InTune My client are expanding and are looking for a 2nd Line Support Engineer to join their growing team in the Birmingham area. You'll be responsible for providing in-depth technical support to their users, diagnosing and resolving...

  • Remote IT Engineer/Helpdesk Engineer

    4 weeks ago

    Dudley, West Midlands, United Kingdom Premier Group Recruitment Full time

    Role : 2nd Line Support Engineer ️ Location : Dudley Skills : 1st and 2nd Line Support, Windows 10 & 11, Compliance & User practises, InTune My client are expanding and are looking for a 2nd Line Support Engineer to join their growing team in the Birmingham area. You'll be responsible for providing in-depth technical support to their users,...

  • Business Systems Analyst

    1 month ago

    Dudley, West Midlands, United Kingdom ALH Recruitment Full time

    Business Analyst - Stourbridge - 33/36k ALH Recruitment are looking to recruit a Business Analyst with immediate effect for our global leading client based in Stourbridge, Cambridgeshire. Role - Business Systems Analyst The Business Systems Analyst plays a pivotal role within their IT team, focusing on optimizing business operations through the...