Goods-in Administrator

**Reports To**: Warehouse Operations ManagerApply

**Department**: LDC

**Location**: Lympne, Kent

**Number of Direct Reports**: 0

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**Job Description Summary**

**Responsibilities**

To play an active role in contributing to the team and department targets across a number of KPI’sTo manage and maintain an effective and efficient booking calendar without overloading the goods in operations.To maintain effective recording keeping, exception reporting and filing systems.To be flexible in working arrangements to ensure supplier demands and business needs are met.To ensure all promises made to internal and external customers are fulfilled, recognising queries reaching an agreed SLA timeframe and prioritising.To take responsibility for resolving any goods received discrepancies, demonstrating a “nothing is too much trouble” approach at all times. Escalating issues to the operations manager where necessary.To support the company vision through every contact.To liaise with relevant suppliers and trading to resolve queries.Taking responsibility for personal development, identifying training requirements and support needed.To recognise and provide feedback on improvements that can be made to our service.To take ownership for GRD’s raised and ensure all relevant paperwork is passed to the correct departments.Consistently demonstrating and adhering to the brand values at all times.

**The Individual**
**Capability, Knowledge and Experience**:
Good working knowledge of goods in and booking processes.Previous goods in or warehouse experience.Well-developed keyboard and PC skills.

**Education and Qualifications**:
Good standard of secondary education

**Personal characteristics**:
Organised.Ability to achieve targets and work to deadlines.Flexible and adaptable to change.Strong customer service ethos.Able to work to a high degree of accuracy, often under pressure.Must be Customer Focused with an understanding of how incorrect booking can affect our customers.Excellent communicator and phone manner.Naturally adheres to the business brand values.Enthusiastic and Self motivated.A team player that can work well within a team or individually.
- These duties and not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required._