Senior Training Specialist

6 months ago

Manchester, United Kingdom CDL Software Full time

**Description**:
Designs, develops, maintains and delivers professional blended learning, via online training solutions and classroom training, to CDL’s clients and employees.

The principal focus is on high quality online learning in order to develop product that can be licensed and commercialised for use by clients to meet their learning requirements.

**What we do**:
CDL is one of the UK’s leading software development houses, employing over 600 people at its campus in Stockport. It has a consistent history in the high-volume retail insurance sector. CDL has spearheaded developments in the aggregator, web and telematics space, including connected home, enrichment and self-service solutions. As a result, the company’s robust and innovative technologies have enabled its customers to thrive in the highly competitive UK insurance marketplace.

**Key Responsibilities**:
**Position in Organisation**
- Member of the Learning Solutions and Training team that is closely aligned with the Client Implementation Team to exploit the synergies of the two functions to ensure that CDL’s blended learning solutions and implementations meet the needs of CDL’s clients.
- Reports to the Principal Client Implementation & Training Manager ensuring alignment with the CIM function.
- Liaises with colleagues in other CDL departments, especially Professional Services, to align CDL’s blended learning solutions and system enhancements with clients’ requirements.
- Liaises with HR to fulfil commitments to CDL staff inductions, the shared operation of CDL’s LMS, etc.
- Liaises at senior levels both internally and externally

**Responsibilities**
- **Course content development and maintenance**: continually evaluates the effectiveness of training and modifies materials accordingly. Develops and maintains all training materials in line with system developments and user feedback according to CDL’s values and standards.
- **Online Training Academy**:delivers high quality and cost-effective online training solutions for internal and external clients. Keeps abreast of the latest innovations in online training technologies and methodologies and applies them to CDL’s materials.** **Ensures that online learning content and techniques remain current and relevant. Ensures online training solutions meet stakeholder requirements and are evaluated appropriately**.**:

- **Training delivery**:delivers high quality classroom training courses to internal and external clients blended with CDL’s online learning solution.
- **Training request management**:undertakes appropriate training needs analysis for all internal and external training requests to identify and agree training delivery programmes.
- **Capacity Management**: diligently reports current and future capacity commitments to optimise utilisation, commercial potential and productivity of self and team.
- **Commercial awareness and commitment**:maintains awareness** **of the Learning Solutions and Training team’s financial targets and collaborates in achieving them. Maintains a cost-conscious and profit-minded approach to training delivery to optimise commercial potential.
- **Continuous Improvement**:devises and implements methods and techniques to** **continuously improve CDL’s blended learning solutions capability including content and technologies employed.
- **Client focus**: maintains a client-centric perspective ensuring alignment between CDL’s and our clients’ needs.
- **Excellence**: maintains standards of excellence in Training’s products and services.
- **Identity**:identifies** **with Professional Services**, **Commercial and CDL**.**:

- **Organisation**:employs** **effective organisation of work to achieve optimal utilisation, commercial generation and training delivery.
- **Quality**:delivers learning solutions on time and to plan meeting client expectations as measured by TNAs, plans and feedback.
- **Stature**:is an ambassador for Professional Services, Commercial and CDL, setting high standards of excellence and achievement.
- **CIM team support**:impact assesses change requests. Manages CIM service logs. Manages CIM Demo environment upgrades and shakedowns
- **System development**:supports client enhancement requirements. Reviews system developments to confirm user requirements satisfied
- **Technical knowledge**:maintains current knowledge of CDL core (i.e. Strata & Classic) and ancillary (e.g. RTP, MIAMI, BI, Enrichment) products and the insurance industry. Develops knowledge in specifying, implementing and configuring Strata to enable an assigned client to successfully run their business

**Skills Knowledge and Expertise**:
**Values -** exhibits and performs to Level 3 of CDL’s Values Framework.
- **Aspire**:aspires to produce the best possible training products and services and that can be achieved.
- **Challenge**: assesses problems and issues as challenges and identifies effective solutions.
- **Inspire**:inspires self, team and training

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