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Service Support Coordinator

4 months ago

Newbury, United Kingdom Adecco Full time

Adecco are delighted to be supporting our successful client based in Newbury, who are recruiting a Service Support Coordinator. The role is offering a salary up to £26,500 plus excellent benefits including 25 days holiday allowance plus bank holidays, privatehealthcare and pension scheme.

Duties include:

- Provide support to the Customer Service Engineering team with regards to management of fault calls, material and spares requirements.
- Ensure that reports are followed up and spares are replenished.
- Carry out first fix online wherever possible and escalate to engineers if required.
- Receive service calls direct from the customers and provide basic first line technical support prior to logging the service call.
- Ensure that these calls are attended to within the given SLA time and follow ups are dealt with efficiently.
- Regularly review works in progress and report to the Coordinator with updates.
- Process invoices for completed works and contracts.
- Provide customer specific and performance reports
- Regularly report on activity, both internally, and to customer.
- Provide immediate feedback and options to resolve any major issue that arise.
- Strong administration, organisational and system skills are required
- Excellent customer service and communication skills
- Computer and database skills

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.