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Customer Relations

2 months ago

Kent, United Kingdom Barker Munro Full time

**Customer relations/Complaints Executive**

**£27,000 - £29,000**

**Kent / Hybrid working.**

Barker Munro Recruitment Ltd has two roles within the Customer relations team for this busy Claims organisation.

The roles will involve assisting the Customer Relations & Compliance Manager with managing complaints, and to assist the Theft & Antifraud Manager with investigating claims.

The role will include logging and reporting customer grumbles and complaints, liaising with policyholders regarding complaints and reviewing escalated complaints. You will complete own investigations prior to issuing Policyholder with Final Response Letter and prepare FOS case file submissions and manage any subsequent query from the FOS.

This organisation will offer you hybrid working, splitting your week between the office and home.

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