Trainee Mortgage Consultant

4 weeks ago

Norwich, United Kingdom RecruitmentJunky Full time

**Are you ready to kickstart an exciting career as a Trainee Mortgage Expert?**

Join our client and be part of their fast-growing team revolutionising the specialist mortgage market.

As a Trainee Mortgage Expert, you will have the opportunity to shape their processes and customer journey while enjoying a dynamic and supportive environment.

**What do you need to bring to the table?**
- Excellent verbal and written communication skills
- Strong ambition
- The ability to thrive in a fast-paced and continuously evolving atmosphere
- You should be a self-starter who embraces continuous improvement and can build strong relationships with customers and team members
- Exceptional time management and organisational skills are a must, as we move at lightning speed and need you to keep up
- And of course, excellent computer skills are essential in today's digital world.

Your first three months with them will be a whirlwind of support and training. They'll provide dedicated study time for your **CeMAP qualifications**, ensuring you have the knowledge needed to excel.
You'll participate in regular training sessions, engaging in 1-to-1 meetings and team gatherings, where they celebrate successes and address areas for improvement. Initially, you'll work as a Case Manager or in Customer Support, reporting to their Head of Operations.
Your role will involve efficiently and proactively managing new and existing customers, maintaining close contact with lenders, conveyancers, and surveyors to provide regular updates to customers in a comprehensive and jargon-free manner. You'll also collaborate with their Mortgage Experts, empowering them to deliver exceptional customer service. And don't forget the bigger picture - you'll keep a keen eye on processes and feedback to ensure the best possible customer journey.Compliance and our clients values will always be at the heart of what you do. You'll be the guardian of their customers' and our clients interests, consistently ensuring their needs are met.

Once you transition to the Mortgage Expert role, you'll be entrusted with providing exceptional advice to customers from their initial enquiry to the completion of their mortgage journey. Supported by a dedicated Case Manager and Customer Support team, you can focus on delivering the best possible experience for our customers. You'll continue to participate in regular training, meetings, and one-on-one sessions, always seeking opportunities for improvement while highlighting what's working well. You'll act as a crucial feedback loop for our Operations and Development teams as we continuously enhance our technology platform, customer journey, and service model.
Throughout your journey with them, our core values will guide your actions, empowering those who need it most.

Our client, will offer more than just a job. They have invested significantly in cutting-edge technology, and their rapid growth has positioned them as the UK's fastest-growing mortgage platform for specialist mortgages. By joining us now, you have a unique opportunity to shape their future and be part of a high-growth company with a solid exit plan. Your voice will be heard, and you'll have the chance to share in the financial upside.

**In addition to an attractive starting base salary of £24,000, which increases to £30,000 once fully qualified, they offer an uncapped earning potential with an OTE of £116,000 against year one KPIs.**

As for benefits, we believe in work-life balance, so they offer **unlimited holidays** to recharge your batteries. You'll also get to enjoy company events that foster a sense of community and camaraderie. And if you're thinking long-term, our Company Share Scheme ensures you'll have a stake in our success

Don't miss this extraordinary opportunity.

**Salary**: £24,000.00-£116,000.00 per year

**Benefits**:

- Company events
- Company pension
- Employee stock purchase plan
- Unlimited paid holidays

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Norwich: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Sales: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: Trainee Mortgage Consultant - RecruitmentJunky

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