Customer Experience Executive

3 weeks ago


WaltononThames, United Kingdom Faith Recruitment Full time

Customer Experience Executive
Walton
£30,000 - 35,000

Our client based in Walton are seeking a passionate Graduate or experienced Customer Service professional to join their amazing team. The purpose of this position is to support the Manager in the delivery of the business.

The Customer Experience Executive will:

- Measuring the customer experience within the business
- Carrying out external surveys with customers
- Looking into customer journeys who have contact with the organisation
- Provide specific data to the relevant teams
- Improve customer data collection
- Work closely with the wider teams in the business
- Support the manager with management of programmes
- Report monthly and weekly on excel
- Increase customers expectations and work in having them return to the company

To be considered for the Customer Experience Manager you will:

- Be educated to degree level
- Be able to demonstrate experience in customer services
- Have experience working with data
- Have the ability to analyse and interpret data
- Be extremely confident on Excel
- Maintain great communication skills both written and verbal
- Work with confidence



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