Ambulance Care Assistant

5 months ago

Cambridge, United Kingdom East of England Ambulance Service Trust Full time

We are currently looking for enthusiastic and passionate Ambulance Care Assistants to transport our patients, who are frail or need specialist assistance, to and from appointments at hospitals, treatment centres and other similar facilities.

If you have experience of caring for people with proven customer care and communication skills with the public, then we would like to hear from you

Every day is different as an ACA and you could really make a difference to our patients.

The role of the Ambulance Care Assistant involves the transportation of non-urgent patients to and from health/social care premises and private residences. This is a responsible role which requires a professional and caring attitude, as well as teamwork.

You will work in a team of two, or on your own, undertaking duties in a variety of vehicle types.

You need a full UK manual car driving licence, with one years driving experience.
(Please note that a maximum of 3 penalty points will be considered for a minor motoring offence only.)

Your role with EEAST PTS would start with a3 week paid training course(Monday - Friday). The training involves clinical training to be a ‘First Person on Scene’, patient transport driver training, and a full uniform is provided.

During the training course it is your responsibility to attend in full, on each day. Accommodation and travel expenses will not be provided so you will need to consider the costs and travel expense of attending these venues (usually Welwyn Garden City & Barton Mills).

You MUST be able to commit to undertaking the training course as outlined above.

We deliver Patient Transport Services in Cambridgeshire, Bedfordshire, Hertfordshire, North and West Essex.

**Our vision is underpinned by four goals**:

- Be an exceptional place to work, volunteer and learn.
- Provide outstanding quality of care and performance.
- Be excellent collaborators and innovators as system partners.
- Be an environmentally and financially sustainable organisation.

We will aim to make the Trust a place where all who work and access our services are free from all forms of discrimination and where the diversity of our staff patients, visitors and service-users is recognised as a key driver of our success and is openly valued and celebrated.

Working for Patient Transport Services at East of England Ambulance Services NHS Trust (EEAST) you will also be eligible for the following benefits:

- Pay enhancement for out of hours shift working
- NHS Pension Scheme
- Free on-site parking

1. Maintain an appropriate level of care for patients, relevant to their
condition. This includes recognition of when additional skills or support
may be needed.
2. Record, process and share information / paperwork regarding patient
condition, care undertaken and observations to all appropriate
healthcare partners.
3. Adhere to Trust policy in respect of the control of confidential
information as outlined within the data protection act and the Caldicott
principles.
4. Drive a range of vehicles in a manner appropriate to the patient’s
condition and in accordance with Trust approved training criteria.
5. Complete all relevant operational documentation, e.g. daily routine
vehicle checks, patient listings and other information in accordance with
Trust policy and ISO9001:2008 requirements.
6. Maintain the vehicle in a sanitary condition in line with health & safety,
clinical waste management, occupational health, ISO9001:2008 and
clinical directorate guidelines. Ensure that all health and safety and
policy is adhered to within the working environment, whether within the
Trust’s premises or at treatment centres.
7. Maintain clear and regular communication with the Ambulance Liaison
Office and other Healthcare professionals / colleagues, in line with
agreed protocols, e.g. ISO and Caldicott. Ensure that the needs of the
patient are met and operational efficiency and effectiveness is
maintained.
8. Assist patients in their homes, both prior to and after transportation,
ensuring they have their basic needs catered for and their homes are
safe. This includes measuring, highlighting and reporting areas of risk
in line with Trust risk assessment procedures.
9. Physically manoeuvre and / or lift patients, including the use of Trust
supplied carrying aids, in circumstances where patients are unable to
manage alone, after undertaking a manual handling risk assessment
e.g. up and down stairs and within restricted spaces.
10.Ensure that patients are taken to and collected from the agreed
treatment area within the hospital or centre in a timely basis.
11.Provide any clinical assistance to the authorised level of competence in
all circumstances that require it.
12.Participate in equipment trials, working parties and highlighting areas of
potential personal and organisation service development.
13.Required to take personal responsibility for continued professional
development through the personal development review process, the
knowledge and

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