Senior Customer Advisor

1 week ago


Edgware, United Kingdom Robins & Day Full time

Our success starts with yours Robins & Day is part of Stellantis, a leading global automotive manufacturer with brands including Peugeot, Citroen, Vauxhall, Fiat, Jeep, Alfa Romeo, Abarth and DS. We pride ourselves in looking after our people. We believein developing you, providing a supportive and engaging place to work and offering training opportunities that keep you up to date with all the latest technologies to progress your career with us.

You will be the key link between our customers and our technicians.

In this role you will:

- **Have a passion for customer service**, every day.
- **Guide**every customer through the Robins & Day Customer Journey.
- **Communicate clearly** with customers & colleagues.
- **Adopt new digital systems** and processes as part of our digitalisation strategy.
- **Propose and sell-up** the additional work advised through the Vehicle Health Check process.
- **Quote & sell**Service Plans to retain customers to the group.
- **Encourage customer satisfaction** feedback via exit briefing & follow-up contact.

You will also be the go-to person when the customer wants us to:

- **Estimate**repair costs and times.
- **Resolve**any concerns when we suggest repairs.
- **Inform**and update them on progress or additional works needed.
- **Prepare**and explain invoices and take payments.

The benefits are:

- **A Highly competitive monthly efficiency bonus**:

- OTE £37k
- **A Company car scheme -** up to two vehicles
- **Up to 7 % Employer Pension Contribution**:

- **Annual holiday**:

- 22 days increasing to 26 with continued service, plus bank holidays*
- **Shopping discounts** - through our Rewards App
- **Basic Salary**:

- £30k*

**Let’s Work together**

We’re looking for an experienced automotive Customer Advisor with at least 3 years experience.

A full valid UK driving licence is required for this role.

At Robins & Day, we embrace and celebrate the diversity of each and every one of our employees. And with every new member of our team we become even stronger, so join our team, aspire for greatness and be part of a group, made up of some of the most iconicbrands in the world

*Based on a full time contract of a 42 hour week.



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