Customer Service Advisor

Job Title: Customer Service Assistant

Job Reference: SEL/COLINSBURGH

Contract Type: Full Time, Permanent

**Salary**: Competitive w/ benefits

Shift Pattern: A range of Full Time and Part Time positions are available; shifts will typically be 06:45-14:30; 14:30-22:30.

Location: BP Colinsburgh, 15 Main Street, Colinsburgh, KY9 1LP

BP Colinsburgh is a reputable petrol service station, we take pride in being at the heart of the local community and providing a valuable service to our customers. As a Customer Service Advisor, you can expect to be part of a hard-working and highly energised team, you’ll help us maintain the standards of our busy petrol forecourt, convenience store and Laundry.

**Duties**
- Serving retail customers by greeting them; making sure they are able to find all the products they seek; ensuring customer needs are fulfilled
- Epos till operation; entering prices, scanning prices of marked products, cash handling
- Resolves pricing issues by requesting price checks; verifying questionable prices; substantiating discounted items and special promotions
- Ensuring the shop and forecourt is fully stocked, merchandised and presentable at all times
- Stock Management; stock counts and product rotation to maintain product quality, reduce waste and promote product freshness
- Stock Deliveries; working stock deliveries in a fast, efficient and tidy manner
- Maintains safe, secure, and clean work environment by following and enforcing food handling standards; adhering to check-out procedures; complying with sanitation and legal regulations
- Take pride in serving customers innovatively and to a high standard
- Enhance the retail chain’s reputation by accepting ownership of task
- Explore opportunities to add value to job accomplishments
- Are reliable
- Work effectively in a team environment
- Maintain high quality practices by following and enforcing standards
- Are keen to learn and participate in new educational opportunities

**Skills/Qualifications**:
Customer Service, Safety Management, Dependability, Attention to Detail, Teamwork, Multi-tasking, Proactive, General Maths Skills, Quality Focus, Food Sanitation, Job Knowledge

**What you can expect**:

- A chance to work alongside our friendly, motivated and helpful Team
- Exposure to a wide variety of work
- Vast training and development opportunities within our large retail chain
- A competitive pay package
- Flexible working opportunities

If you meet the job criteria and have previous experience within the industry, we’d love to hear from you Please attach your CV and we will get in touch.

**Job Types**: Full-time, Permanent

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 16-30 per week

**Salary**: £12,000.00-£22,000.00 per year

Schedule:

- 8 hour shift

**Experience**:

- Retail sales: 1 year (preferred)
- customer service: 1 year (preferred)

Work Location: In person

Reference ID: SEL/COL