Helpdesk Support Apprentice
7 months ago
As an apprentice you will work alongside the existing support team members in a friendly and relaxed environment helping you to get up to speed with everything you need to know. You will receive all forms of training to ensure you can perform to the best of your ability. This is a great way for you to gain knowledge and start a career in IT as well as earning great qualifications along the way.
A customer base that spans the UK (and Germany), as a trained employee you can benefit from experiencing new parts of the country. Flights to Scotland and Germany could become part of your role.
Knowledge and skills should include:
- Must have great communication skills and polite telephone manner, customer service is a big part of dcs associates
- Knowledge of computer and laptop hardware components
- Must be familiar with Microsoft Windows
- Be able to listen to customer’s issues & requests, and log them onto the ticket system.
- Comfortable working alone once trained
- Must be able to follow and provide clear instructions to customers and engineers
- Physically fit and able as you may be required to work onsite with other engineers
Personal Qualities:
- Great communication Skills
- Friendly and approachable
- Team Player
- Energetic
- Eager to Learn
- Good listener
- Passionate about IT
Relevant experience:
- Must have an interest in IT and learning.
Working Hours:
- Monday to Friday 9am - 5PM
- Out of hours possible - Once trained.
**Benefits**:
- An apprenticeship is a great way to enjoy a successful start in work, and life
- Learning skills and gaining qualifications whilst getting paid
- Work Laptop (Upon passing probation)
- Work Phone (Upon passing probation)
- Air-Conditioned Office
- Work Activities and team building: Cinema, Comedy, Restaurant, Group activities.
**Job Types**: Full-time, Apprenticeship
**Salary**: From £11,000.00 per year
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
**Education**:
- GCSE or equivalent (preferred)
Work Location: In person
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