Team Leader

4 weeks ago

Newcastle upon Tyne, United Kingdom Tesco Bank Full time

**General information**:

Job Title
Team Leader - Insurance (Motor)
- Full Time, Newcastle
Ref #
8165
Location
Newcastle
Department
General Insurance Operation Management 4 - Newcastle
Business Area
Customer Assist - Newcastle
Working time
Full-Time
Date Published
25-04-2023

**Serving our customers, communities, and planet a little better every day.**:
**Team Leader - Insurance (Motor)**

**Location - Newcastle (Office based)**

**Rotational shift pattern (08:00 - 20:00 Monday Friday with one in 5 weekends)**

**Starting Salary : £28,720 + benefits**

**Closing Date: 02 May,2023**

**The Opportunity**

Looking for a self-motivated individual who has people at the heart of what they do and an passion to enable them to be or get the best out of any situation. Proactive, great communicator and an eye for an opportunity to continually improve how we do things are key strengths required.

**The Role**
- Taking care of c 12 colleagues to ensure they can be at their best to service our customers
- Motivating and developing these colleagues based on their individual needs
- Overseeing that the service to our customers is as we expect
- Looking for opportunities to continually improve how we support colleagues and customers in what we do
- Ensuring colleagues follow our policy and process - always meeting our quality expectations
- Colleague Engagement - how do we continually embed and develop a positive culture across our teams?
- Customer Engagement - how do we review and understand more about what our customers’ needs and how we are meeting these needs daily?
- Team building and support - contributing to being in a highly motivated and effective team

**What you’ll bring**
- Customer Service Experience
- Leadership experience
- Experience of managing and coaching a successful team, with ability to give honest and constructive feedback
- Experience of providing and driving excellent customer service
- Evidence of supporting and developing self and others
- Experience of working in financial services is desirable but not essential.

**Operational skills relevant for the role**:

- Strong communication skills and customer focused
- Excellent time management
- Ability to identify opportunities to drive improvement in processes & services
- Ability to complete risk assessment and quality measures
- Ability to learn new systems and processes
- Positive attitude to change.
We value our people and diverse team and believe the variety of backgrounds and experiences make us stronger to achieve our goals. We encourage colleagues to be productive, focus on meaningful work, and look for ways to further develop themselves & career, and have an excellent work/life balance.

**Why Tesco Bank?**:

At Tesco Bank everyone is welcome, we value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger in achieving our goals. It’s important to us that we make sure you’re supported by your team and colleague networks every day, celebrating when it matters and helping you to be the best version of yourself. The people make Tesco Bank, and we take pride in what we achieve together.
We’re also a little obsessed with the future. Your future. Our future. That’s why we take development seriously; we want to help you thrive and evolve in your career. Tesco Bank is a place to get on, all colleagues have access to LinkedIn Learning and Abstract, from day one.
All that hard work? Come and see it turned into something real, usable, and important to customers’ and colleagues’ everyday lives. At Tesco Bank, our products make things a little better for everyone.

**Our purpose**:

The Tesco name comes with a dedication to customer service excellence, but Tesco Bank offers something more: a fresh approach to finance. While it’s an innovation, ours is a business built on the next development, the evolution to come. For forward-thinking, technical professionals, that means making a wide-ranging and long-lasting impact in an organisation that’s changing the face of banking for our customers.
We're on a mission to make our customers happier and more successful by putting them in control of their finances.

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