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Visitor Services Supervisor

4 months ago

Perth, United Kingdom The National Trust for Scotland Full time

We are looking to recruit a Visitor Services Supervisor on a Seasonal basis based at Branklyn Gardens, Perth. This will run frm March to October and will be a 40 hour per week contract with, weekend work.

**JOB PURPOSE**

To provide operational coordination and supervision of catering, visitor services, and events in line with the Trust’s policies, priorities, performance standards and targets to contribute to the enjoyment of the property by visitors and members, and help ensure commercial, financial, and conservation objectives are achieved.

The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service, and, with delegated responsibility for catering, events and duty management is very often the “face” of the Trust to visitors and suppliers. As such, they directly influence public perceptions of the Trust and are crucial to developing and maintaining the property’s local/national reputation.

**KEY RESPONSIBILITIES AND ACCOUNTABILITIES**

**Supervising/undertaking the day-to-day operation of the cafe and environs to ensure an excellent customer/visitor experience. This includes supervision of**:

- Visitor services, catering and events (including ordering).
- Line management of Visitor Services Assistants.
- Duty management and oversight/maintenance of the property.
- Ensure the property social media is managed to generate interest, engagement and help drive visitors.
- Ticketing & Membership sales (to targets) and general customer service (individuals, education visits, other groups).
- Security of the Property.
- Health & Safety procedures, emergency procedures, and environmental procedures.
- Deputising for the Visitor Services Manager / Operations Manager on-site and off-site as required.

**Responsible for day to day financial administration at the property, including**:

- Ensuring the completion of Cash/till reconciliation.
- Week-end reports and reconciliation.
- Completion of the banking and all cash handling processes.

**REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE**

**Qualifications**
- No formal educational qualification required (but see “Experience” below).
- A full, clean driving license for driving in the UK.

**Skills, Experience & Knowledge**

Essential
- Significant previous experience of working in an operations role in the hospitality industry - including supervision of staff and/or responsibility for specific activities.
- Previous event coordination/management experience.
- Excellent customer service skills.
- Excellent organisational, administrative and time-management skills with the ability to prioritise and re-prioritise workload to meet changing demands.
- Proven sales skills with the ability to achieve targets.
- The ability to think and act quickly when confronted with emergencies.
- Competent user of Microsoft Office products.
- An understanding and commitment to the aims and objectives of the National Trust for Scotland.
- Access to own transport.

**Job Types**: Full-time, Fixed term contract
Contract length: 8 months

**Salary**: £22,797.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Work Location: One location

Application deadline: 24/02/2023
Reference ID: NTS/VSS/BRG