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Leeds, Leeds, United Kingdom TPP (The Phoenix Partnership) Full time{"title": "Implementation Specialist", "content": "About the RoleTPP is a world-leader in Digital Health, delivering technology that connects everyone involved in healthcare delivery. As an Implementation Specialist, you will play a key role in guiding new customers through the process of planning and managing the implementation of our SystmOne software.Key...
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Leeds, Leeds, United Kingdom Tussell Limited Full time{"h1": "Implementation Specialist at TPP", "p": "As an Implementation Specialist at TPP, you will play a crucial role in guiding new customers through the process of planning and managing the implementation of our SystmOne software. Your responsibilities will include overseeing and planning projects from start to finish, both in the UK and internationally....
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Implementation Specialist
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Leeds, Leeds, United Kingdom Tussell Limited Full time{"h1": "Implementation Specialist at TPP", "p": "As an Implementation Specialist at TPP, you will play a crucial role in guiding new customers through the process of planning and managing the implementation of our SystmOne software. Your responsibilities will include overseeing and planning projects from start to finish, both in the UK and internationally....
Software Implementation Specialist
4 months ago
**ABOUT US**
Medisoft is the UK’s foremost supplier of electronic records for ophthalmology and our vision is to transform the practice of ophthalmology by means of advanced technology.
Our systems support every aspect of ophthalmic assessment and treatment. They provide paperless working to allow instant access to patient information from any location, allowing clinicians to deliver better, safer care and rapid audits of clinical outcomes.
Our main product, Medisoft Ophthalmology, is used routinely at over 150 hospitals worldwide to help clinical teams assess vision defects and save sight.
Our innovative Electronic Medical Record (EMR) system, mediSIGHT®, is used by around 70 organisations. mediSIGHT® will replace Medisoft Ophthalmology as Medisoft’s flagship product, consolidating over 20 years of product development and user feedback. mediSIGHT® is localised for a number of European markets and is live in three languages currently; English, French and German.
**ABOUT YOU**
We are looking for a driven and enthusiastic person who is a natural communicator with an eye for detail, and an inquisitive, tenacious nature. Good technical ability and a proven aptitude for problem-solving are essential. You will have a key role on projects for new customers, those migrating to mediSIGHT from our older product, and existing customers implementing additional modules.
The role requires:
- Working with customers’ IT teams to architect a SQL-based system implementation to achieve a proportionate balance of resilience, performance, security, maintainability against cost and effort
- At least intermediate-level T-SQL coding expertise,
- Experience of administration of Windows Server, Active Directory, Share and Folder Permissions
- Experience of configuring and troubleshooting TCP/IP networking
- Proven ability to interpret error messages, diagnose problems and coordinate complex resolutions (e.g. due to bad data, software bug, or infrastructure issue)
- Leading technical workstreams, with confidence to plan and carry-out actions, request resources, ensuring completion to quality and to schedule
- Evaluation of existing implementations, identifying incompatibilities with new products and manage the addressing of any gaps
- Working with customer integration teams to agree, implement and test data flows between systems
- Desire to use, enhance and create team processes and documentation
- Clear, accurate and assured written and verbal communication skills
- Ability to manage a changing workload with a range of importance and urgency
- Confidence to admit gaps in knowledge and to ask for information or guidance
- Collaboration with software design and engineering teams to satisfy customer requirements
- An ability to function in an environment of high complexity with limited guidance
Experience or knowledge of the following would be an advantage:
- Hands-on experience of software implementation projects, from planning and evaluation through to BAU handover and lessons learned
- Containerisation using Docker
- Implementing or maintaining managed IT services, especially those hosted in Azure using APIs or SQL services, and automated deployment concepts and technologies
- Installation and configuration of web services in IIS, utilising certificates
- Hypervisors, and high-availability server and database architecture
- SQL Server configuration and performance investigation
- Understanding and editing XML
- A background in software development, or advanced scripting/automation, e.g. using Powershell
- Healthcare IT, including HL7
We don’t expect specific knowledge of ophthalmology, but we’re looking for a quick learner who will become committed to our product, our market, and how we can improve the practice of specialist eye care. Personal development is a priority for Medisoft, and we encourage our team to develop their skills.
The role is based at our offices in Leeds (with a hybrid-working model), but occasional travel may be required.
**PACKAGE**
To attract and retain the very best talent we offer a generous package, which includes:
- Full time, permanent role (37.5 hours)
- Hybrid working - our flexible model requires a minimum of one day per week in the office, on average over the course of each month.
- Modern offices a short walk from Leeds Train Station
- Flexible working; core hours 10:00 - 3:00
- Free on-site gym
- Pension contributions
- Annual Team Tour
- Referral bonus scheme
- Personal development and training opportunities
- Incremental annual leave entitlement
- Buy/Sell Annual Leave Policy
- Cycle & Travel to work schemes
**Job Types**: Full-time, Permanent
**Salary**: £30,000.00-£44,000.00 per year
**Benefits**:
- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Flexitime
- Gym membership
- Referral programme
- Sick pay
- Work from home
Schedule:
- Day shift
- Flexitime
- Monday to Friday
Ability to commut
