Food Club Assistant

6 months ago

Birmingham, United Kingdom FAMILY ACTION Full time

FOOD Club Assistant, Birmingham FOOD Clubs

14.8 hours per week

Grade 1 (upper): £20,664 FTE (£8,265 per annum)

Fixed term contract until 31 March 24, with a possibility of this being extended

At Family Action we transform lives by providing practical, emotional and financial support to those who are experiencing poverty, disadvantage and social isolation. We have been building stronger families since 1869 and today we work with more than 60,000 families in over 150 community based services, as well as supporting thousands more through national programmes and grants.

The Family Action FOOD (Food On Our Doorstep) programme aims to:

- Provide regular access to a sustainable supply of food to people at risk of food insecurity
- Encourage families to access local support services and be signposted to other agencies
- Increase disposable income for local families to improve life chances and wellbeing
- Reduce the amount of food being sent to landfill in the UK by utilising surplus food

The FOOD Club Support Worker will support all aspects of the day-to-day running of the clubs to ensure we offer our members a high-quality service.

Previous experience in either retail, health and safety, environmental, health, education, working with families is desirable, but not essential.

You will have an enthusiasm for delivering high-quality customer service and have a clear understanding of food hygiene standards and procedures and will be passionate about supporting members of the community to access low-cost, high-quality food.

What will we offer you?

We’ll offer you flexible working hours, a generous pension scheme and leave entitlements, eye care vouchers, a cycle to work scheme and other great benefits. We have an excellent wellbeing offer and we will invest in your professional development with on-going quality training and career development opportunities. You’ll join an established, supportive and high-performing service and have the opportunity to thrive in an innovative organisation that values your opinion, encourages learning and has the needs of children and families at its core.

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect. If you share these values and behavior's and have the necessary skills then we look forward to hearing from you.

Closing date: Monday 3rd December 9:00am

Interview date: Date/TBC

Job title: FOOD Club Assistant

Service: Food On Our Doorstep (FOOD) Clubs Greater Manchester

**Salary**: Grade 1 Point 10

Hours: 14.8

Location: Birmingham

Responsible to: Birmingham FOOD Club Coordinator

Summary of job:
Our FOOD (Food On Our Doorstep) programme aims to: provide regular access to a sustainable supply of food to people at risk of food insecurity; encourage families to access local support services and be signposted to other agencies; increase disposable income for local families to improve life chances and wellbeing; reduce the amount of food being sent to landfill in the UK by utilising surplus food.

Key tasks and responsibilities:
1. Supporting all aspects of the day-to-day running of the programme to ensure the clubs have high standards of service delivery.

2. Supporting the FOOD Club Coordinator to carry out regular compliance checks to ensure the quality and safety of the service, in order to protect members and Family Action.

3. Ensuring all aspects of the role are carried out in line with food safety/hygiene standards.

4. Ensure volunteers are using up-to-date allergies forms to prevent any risk to members.

5. Manual handling of food supplies approximately 20kg per crate.

6. Support the FOOD Club Coordinator with financial checks, operating inform database, stock control, recruitment, induction and training of volunteers.

7. A commitment to ongoing training ensure that certificates are up to date in conjunction with your line manager.

8. Recording accurate data to enable the FOOD Club Coordinator to report on KPIs (Inform), including uptake of the scheme, service user income, and the positive financial impact on families.

9. Proactively promote regular attendance at FOOD Clubs to ensure income is maintained and to prevent food wastage, including contacting lapsed members, local organisations and using social media.

10. Provide regular feedback to the FOOD Club Coordinator on the quality of food and resources from suppliers. Where necessary communicate with suppliers to co-ordinate deliveries, order additional items and give feedback on quality or missing items.

11. Carry out satisfaction surveys with members and act on feedback to support the improvement of the service.

12. Support the FOOD Club Coordinator to identity new opportunities for growth, including expansion to other local areas and advertising existing FOOD Clubs via local agencies.

13. To be able to evidence Family Action’s values at all times

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