Floor Supervisor

7 months ago

Birmingham, United Kingdom F1 Arcade Birmingham Full time

**THE BRAND**

At F1 Arcade we’ve completely revolutionised the traditional arcade by creating the first-ever Formula 1 entertainment and hospitality concept with socialising at its core, for fans and non-fans alike. F1 Arcade venues provide an immersive, state of the art F1 racing simulation experience, gamified for a mass audience, with ‘best in class’ hospitality and exceptional venue design, all under one roof - for the ultimate night out in the fast lane

**THE ROLE**

**OVERVIEW**

Attention to detail is at the heart of everything we do, from product choice and menu development to creating the perfect environment throughout the day ,everyday.

At F1Arcade our front of house team provides the best of the best service within hospitality to our guests; from the first approach to their goodbye.

They have a comprehensive and extended knowledge of the menu and the capability to serve in a timely and efficient manner to the needs of our guests.

They make Guests feel welcome, go above and beyond to discover their needs before being prompt to do so, introduce our extensive range of food and beverages and lead them to having a most memorable experience.

All employees' goal is to deliver the best hospitality experience for our guests, which makes them want to return; you should be full of positivity, high energy, and a proud and loyal representative of the F1Arcade brand.

To work alongside the management team to ensure that our teams are fully supported and trained as per our company standards, to lead by example

You should be efficient, reliable, and perceptive, with excellent communication and time management skills.

**KEY RESPONSIBILITIES**
- Be the face of F1 Arcade - Welcome the Guests with a strong sense of positivity.
- Providing initial, first-class service.
- Help each other / think about your team - where a colleague may be busy, keep the guest feeling acknowledged.
- To ensure that food and drink are served consistently, achieving the established agreed service standards.
- Lead briefings, training, and food and drink tastings to ensure team members can provide exceptional service.
- To record all sales accurately, including package charges, be responsible for guest payments.
- To ensure that a high standard of hygiene and cleanliness is maintained by following all cleaning practices, ensure that the daily checklists are completed.
- Be aware of your Health and Safety at Work responsibilities, follow all measures accordingly, and train all your teams on working in a safe environment.
- To have a good knowledge and understanding of all food and drink menus and an in-depth knowledge of those for your department to ensure the best service for the guest.
- To communicate with the Duty/Floor Manager regarding any problems or concerns with bookings/enquiries / pre-orders and sims issues
- Attend training sessions and team meetings as required and be involved in and contribute to these.

**NON-NEGOTIABLES**
- Must demonstrate the three core values of the F1 Arcade team:

- Pursuit of Excellence
- Conscious Integrity
- Positive Energy
- Upbeat, positive energy
- Team player/great work attitude, caring towards your team and guests
- Excellent organizational skills have an eye for detail.
- Ability to multitask under pressure / at pace
- Perfectionist - passion for consistency, precision and standards

**SKILLS AND BACKGROUND**

You must have previous job experience in hospitality, ideally as a front-of-house staff.

Fast learner
- curious, proud, and confident in dealing with your team and guests

You must have a good understanding of working safely. Basic knowledge of food and fire safety.

Excellent communication and problem-solving skills.

Basic Epos and booking systems knowledge.

**SALARY/PAY & BENEFITS**
- No zero-hours contract
- Wagestream
- Paid breaks
- Paid birthdays off
- Generous discounts for you, friends and family
- F1Arcade development plan
- Employee of the Month awards and recognition
- Access to Paycare (employee assistance program)
- Refer a friend bonus scheme of £300

INDFOH

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