Care Coordinator

3 months ago

Castleford, United Kingdom Conexus Healthcare Ltd Full time

**Job summary**

The role of the Care Co-ordinator is to proactively:

- Identify patients who are deemed as high users and support practices with non-medical interventions and referrals to external partners.
- To support the multi-disciplinary team (MDT) meetings and the ongoing patient case management.
- To liaise with the additional roles staff in the PCN to meet unmet patient needs.
- Support patients to retain their independence.
- Engage with patients living in care homes.
- Support practices with housebound patients.
- Act as a link between external agencies and General Practice.

**Main duties of the job**
- Proactively identify and work with a cohort of patients to support their personalised care requirements.
- Aid with identifying and supporting health inequalities and health promotion work.
- Support the development of a single personalised care and support plan with patients and family members to bring together their identified care needs.
- Ensure that patients have good quality information to help them make informed choices about their care.
- Assist patients to access self-management education courses, peer support or interventions that support them in their health and well-being.
- Navigate and signpost patients and their carers appropriately, working alongside social prescribing link workers, health and wellbeing coaches and other primary care roles.
- Develop and maintain effective and productive relationships with practice staff and other teams, referring and liaising with them in the best interest of the patients care.
- Use practice IT systems to accurately record patient care and manage their health.
- Assist and support in vaccination programs as required.
- Research and actively seek new opportunities to develop the role.
- Be the person on the phone for some of our most vulnerable patients needing support.
- Support carers by identifying unpaid carers and directing them to access services as appropriate.
- Identify when urgent action or a step up in care is required and promptly alert the relevant professionals involved, highlighting any safety concerns.

**About us**

Five Towns is a PCN made up of four practices on the east of the district (Kings Medical Practice, Health Care First, Castleford Medical Practice and Patients Lane). A successful applicant may need to work across any of the practices within the PCN.

Our vision is that all our patients should have the same chance at a happy, healthy life. We believe that a sustainable, resilient Primary Care Service working collaboratively with volunteer and community services and social enterprise organisations supports this vision. Our Mission is to add years to the lives of our patients and to add life to those years.

Conexus Healthcare Limited is the Confederation for general practice in Wakefield, we have four areas of work.

Delivery of high-quality public facing Health and Wellbeing services across the Wakefield District

Delivery of Training, Development and Consultancy support across the United Kingdom

Supporting Our Practices and Primary Care Networks (PCNs)

Providing a voice and influence for General Practice in the Health and Care System

Built within primary care, for primary care, Conexus Healthcare Limited works with local GPs and their practices to champion investment in and deliver effective primary care at scale. By connecting in this way, we are stronger, more resilient and can care effectively for over 370,000 local people together.

**Job description**

**Job responsibilities**

Please see the attached supporting document for a full job description/person specification.
- Previous applicants need not apply._

**Person Specification**

**Qualifications**

**Essential**
- Level 2 or GCSE pass in English, functional skills accepted.

**Desirable**
- Care Certificate

**Experience**

**Essential**
- Experience of working in healthcare.
- Experience in direct patient care.

**Desirable**
- Experience in using SystmOne.
- Experience of working in Primary Care.
- Experience in using other practice-based software.
- Trained in Care Navigation or similar.
- Experience in working with the voluntary sector.

**Other**

**Essential**
- Can work on own initiative and prioritise workload.
- Excellent time management.
- Ability to handle multiple tasks concurrently.
- Ability to organise oneself and others effectively.
- Good verbal and written communications skills.
- Excellent interpersonal skills and customer service.
- Treats others with empathy, respect and compassion.
- Able to travel independently across Wakefield District.
- Self-motivated and proactive.
- Comfortable with independent working.
- Comfortable with home working if required by law.
- Flexibility in response to the changing needs of primary care and the development of the Care coordinator role.
- A desire to build on existing skills and knowledge and take part in CPD sessions and training opportunities.

**Disclosure and Barring Service Check**

**Job Typ

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