Medical Secretary

**Experienced Medical Secretary** required for small and friendly general practice.

If you would like to work in a practice where each member of the team is valued for their contribution, then we would like to hear from you.

We have a long-standing happy team who are supportive of each other and are committed to providing the best patient care we can.

You will have excellent knowledge of medical terminology, great attention to detail and ability to work in a busy and ever changing environment.

This is an exciting opportunity for a hard working team player who takes pride in their work and is committed to the provision of a high quality secretarial service.

**Main duties of the job**

Duties include - but are not limited to - the processing of information both in electronic and hard copy, audio-typing of referral letters, liaising with members of the multidisciplinary team and external agencies such as secondary and community care providers, dealing with patient enquiries and use of the electronic referral service (ERS).

Management of the electronic referral system, ensuring that all referrals are processed within specified breach times and dealing with any queries that arise.

**Specific Job responsibilities**
- To provide an efficient secretarial service for GPs and health professionals as required. This includes the typing of letters, reports, patient referrals, minutes, etc in an accurate, and timely manner.
- Managing Electronic Referral System (ERS) to ensure all referrals are actioned.
- New patient registrations: accepting electronic records into EMIS and overseeing registration workflow including deductions.
- To assist the practice manager with all clerical and administrative duties.
- To make appointments and bookings as required.
- To liaise and arrange meetings as required, attend meetings and take minutes.
- To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure.
- To retrieve medical records and assist the completion of medical/insurance records.
- File patient records and correspondence in patient medical records.
- To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
- To maintain the computer clinical system in an accurate and secure manner.
- To assist with the gathering of statistics and information when required.
- To provide cover for members of the secretarial team during periods of sickness and annual leave.
- To maintain adequate supplies of office stationery for the practice.
- To receive and dispatch mail.
- To respond to completed S17/S47 requests in timely manner.
- To summarise new patient records on to the clinical system.
- To ensure that fees collected are deposited and produce a record sheet for each transaction.
- To monitor waiting room information boards and keep information relevant and up to date.
- To support all clinical staff with general administrative tasks as requested

**Skills, attributes and knowledge**

**Essential**
- Excellent communication skills (written and oral)
- Strong IT skills including audio typing
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (planning and organising)
- Problem solving and analytical skills
- Minute taking skills to include preparation of agendas, taking minutes and producing accurate notes in a timely manner
- Ability to work as a team member and autonomously
- Ability to follow policy and procedure
- Flexible and adaptable to meet competing priorities and changing working practices
- Knowledge and previous use of EMIS or other clinical system
- The post holder has access to confidential patient information and will, therefore need to have a working knowledge and adhere to all aspects of information governance, data protection and confidentiality policies
- Good knowledge of medical terminology
- Sound knowledge of workflow administrative procedures and systems with ability to problem solve for patients and staff.
- Knowledge of practice policies and procedures possess the ability to be able to propose changes to policies and procedures in own area.
- Knowledge of using and/or administering Ardens Templates within EMIS to improve data quality and achieve performance indicators.
- Motivated and enthusiastic
- Ability to demonstrate empathy and sensitivity.
- Ability to work under pressure and meet organisational deadlines
- Team player

**Job Type**: Part-time

**Salary**: £11.69 per hour

Expected hours: 18 per week

**Benefits**:

- Company pension

Schedule:

- No weekends

**Experience**:

- Medical Secretary: 2 years (required)

Work Location: In person