Head of Customer Service

2 weeks ago


Oxfordshire, United Kingdom Caralex Recruitment Full time

Caralex Recruitment Limited are working with a well-respected, high-end residential developer based in Oxfordshire who are looking to appoint a Head of Customer Service.

The role will be to run a small customer care department and team, and to implement improvements, policies and procedures in order to improve the quality of finished homes and the customer journey.

The aim is to reduce any potential issues and to professionally manage any that do arise for the new owners of new homes by diagnosing defects promptly and overseeing these being rectified.

You will be an existing Head of Customer Care or Senior Customer Care Manager with experience working for a housebuilder / residential developer.

You will have a thorough knowledge of NHBC and HBF policies, procedures, standards and customer satisfaction surveys.



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