Technical Support Director

3 weeks ago


East Midlands, United Kingdom Flywheel IT Services (East Midlands) Full time

**Technical Support Director - Milton Keynes / Rugby / Coventry WFH + Travel - to £100k package**

There are 10 new vacancies per second added to the Internet, so how I am I going to grab your attention?

And don’t most Job Ads start with “we have an exciting opportunity?”

Well, please allow me to explain why this role really is

The best way to predict the future is to create it.

**About Us**

Flywheel IT Services has teams of highly qualified and experienced IT engineers and consultants around the UK. For over 20 years we have partnered with businesses, schools and major construction companies to guide and support their projects, tech strategies and day-to-day operations. In an average year we help 200 businesses use technology, we design sustainable ICT infrastructures for 100 new schools and commercial buildings, and we nurture the ICT resources and dreams of 33,000 school children.

Our strengths include IT strategic consulting and project management, managed support, cyber security, cloud services, data centres and network design. Our construction division, called Nexus Associates, works with leading construction companies as the ICT specialists on building projects. We join our clients' project teams to help them integrate the ICT infrastructure into their designs, achieving outstanding results.

You will report into our visionary CEO who created Flywheel to provide globally scaled IT services that are great. That was his long term aim and by acquisition he has acquired 4 businesses so far and more are in the pipeline.

**So, what are we looking for?**

Well, we are not looking for those who do paperwork only and expect ready-made teams in-situ
- Our ultimate aim is to have Zero break fixes which will require architecting the systems so there are no break tickets. Some areas will need cleaning up and the systems architected with consistent, robust designs so there are no break fixes. Therefore we need someone who embraces automation, scalability and efficiency. Someone that can foster collaboration between our SMB and Education businesses to create a ONE Managed Services Team
- To build leaders and can upskill the engineers (circa 50) so they are at the appropriate level
- Must be able to report and present KPIs to enable data driven decisions
- Impeccable Planning skills to eliminate any dramas, stress and surprises
- Preferably from an MSP background with multiple and diverse customers

You have probably started your IT career as a Technician and preferably have a background in networking or servers but are off the tools by now in a senior Manager of Managed Services role looking for that upward stretch to a Director or even a Director looking for a stable tech company with extremely high aspirations for the next few years and beyond

Our ideal location would be Milton Keynes / Rugby / Coventry but if you are not located in these areas, let’s still have a conversation. The role is work from home but will mean visiting offices in Northampton and Bromsgrove and our school sites which are mainly around London and our engineers are mainly based at these locations

**What you can expect from us**
- A remuneration package to attract the right person up to £100k comprising a high basic salary, electric company car or car allowance, annual bonus, private health and private pension plus other benefits
- Director role and SLT member

**Job Types**: Full-time, Permanent

**Salary**: Up to £80,000.00 per year

**Benefits**:

- Company pension
- Private medical insurance
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus
- Yearly bonus

Work Location: On the road



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