Head of Group Service Delivery
6 months ago
**Head of Group Service Delivery**
Head Office on Site, Bulwell, Nottingham
**Our Vision**
Our mission for Skills is to be the most successful Bus & Coach operator in the UK, setting industry leading standards and recognised as having the “Best Drivers in the World”. We strive to delight our customers with our passenger transport solutions and our holiday programmes, improving each journey one at a time. With our carefully selected and highly trained staff, that is vibrant, age diverse, highly motivated, and focused, along with our modern, impeccably presented fleet, we achieve consistently ambitious standards of customer service. Always exceeding to ensure that we are the number one choice for holidays and passenger transport solutions across the East Midlands.
**Your Role**
As a full time, Head of Group Service Delivery you will be working in partnership with our Senior Management team and reporting directly to the Board of Directors, we are seeking an experienced manager to overseeing key company accounts and to ensure consistent quality customer-focused service is always maintained. Experience in an operational bus and coach management role is vital and you will hold a National/International CPC and a PCV licence and hold an in-depth knowledge of the PCV industry statutory and legal regulations.
**Your responsibilities will include but are not exclusive to**:
- Ensure transport operations meet performance and safety targets.
- Ensure we meet all service delivery requirements that are expected by all our clients.
- Oversee activities related to organising, dispatching, routing and tracking vehicles and coordinate to optimise performance and profit.
- Liaise with key personnel of external contractors to monitor adherence to Service Level
- Agreements and take appropriate measures to continually improve service delivery.
- Write clear reports and present options and recommendations to clients and the board.
- Supervise employee training.
- Monitor service delivery to ensure staff members comply with administrative procedures, health & safety, employment contracts and government regulations.
- Participate in Driver Committee negotiations and settlements of grievances.
- Monitor spending to ensure expenses are consistent with approved budgets and analyse expenditure to develop plans, policies, and budgets for improving profits and services.
- Other tasks given on an ad hoc basis.
**Essential Qualifications, Skills and Experience**
- National & International CPC (passenger transport) qualification.
- Hold a PCV licence.
- Hold an in-depth knowledge and understanding of the PCV industry and the statutory and legal regulations involved.
- Computer literate - with experience of word, excel and outlook.
- Ability to multitask.
- To work efficiently to tight deadlines
**Salary and benefits**
- Excellent compensation package available
- Company pension scheme
- 33 days holiday including bank holidays
- Holiday discount for friend and family
- 24-hour employee assistance program
**Salary**: From £45,000.00 per year
**Benefits**:
- Company pension
- Employee discount
- On-site parking
- Store discount
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Nottingham: reliably commute or plan to relocate before starting work (required)
Licence/Certification:
- Transport Manager CPC (required)
- Category D Licence (required)
Work Location: In person
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