Property Support Administrator
5 months ago
This is just the start of our journey, and we have a lot to do. Due to this, we have a very exciting opportunity for talented Property Support Administrators to work in our Lettings Department.
**Location**
- You will be joining our property team based in Byres Road, Glasgow. In a newly refurbished office in the West End, offering a great transport service and surrounded by all local amenities a vibrant place to work with an exciting company culture.
**Hours**:
- Monday to Friday, 9 - 5pm
**Benefits**
We’re proud to offer;
- Salary £20,000 - £22,000pa
- 32 days holiday inclusive of bank holidays
- Company socials
- That all important pension scheme to save for your retirement
- ARLA/Propertymark qualifications funded by us (Subject to T&C’s)
- Modern offices, technology and refreshment facilities
- Cycle2work scheme, holiday purchase and access to employee benefits platform.
- Health assured app for all your wellbeing needs
- Excellent growth and development opportunities and to also learn alongside accomplished business leaders in the industry.
**What the job involves for a Property Support Administrator:
- **
- Answer specific customer enquiries and requests
- Provide information about our services
- Arranging access for property visits, including inspection process
- Marketing properties; reviewing photography and descriptions, updating landlord registration & EPCs
- Work across all portfolio teams assisting them with admin and call handling
- Assisting in the management of keys
- Review operating software (Reapit, Fixflo, IRE, Hello Report) for information and content to answer customer enquiries
- Manage IRE software including, adding, and removing properties, rearranging, and cancelling viewings, adding manual viewings, if necessary, send clients property matches, adding viewers and applicants, assigning portfolio teams to properties
**You need these qualifications and experience**:
- Ideally, you should have at least one year of experience working within an office or an inbound customer contact centre
- Computer literate
- Friendly professional manner when talking to customers on calls and face-to
- face
- Able to provide excellent customer service
- Great oral and written communications
- Good at administration and organisation
- Reliable and process driven
- Goal orientated
- Natural problem solver
- Confident at relaying information
- Born multi-tasker with the ability to prioritise
- Ability to remain calm under pressure
- Able to handle complaints and difficult conversations
- Excellent time management
- Can demonstrate good negotiation/communication skills and be very competent in resolving conflict and potential disputes - both written and verbal
- IT proficient
- You must have the current legal right to work in the UK
**About Us**
As market leader in Scotland, D J Alexander has 40 years’ experience and is constantly expanding, developing and striving to change the Property Industry. D J Alexander is a trusted brand with a strong heritage, known for our customer care with clients and employees alike.
At the end of 2021, D J Alexander was acquired by the Lomond Group, a network of regional Lettings and Estate Agency’s across the UK, further strengthening the DJ Alexander brand in Scotland and expanding the foothold with premises in Edinburgh, St Andrews, Aberdeen and Glasgow. We are now looking to strengthen a team bound by a true passion for customer service, to enable us to deliver immediate and sustained growth in Scotland and achieve our vision to create the best agency in Scotland.
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