Vehicle Damage Assessor

3 weeks ago

Loughborough, United Kingdom Talk Staff Full time

Are you an experienced Vehicle Damage Assesor looking for a new and exciting opportunity?

We are working with a fantastic client based in Loughborough who are growing at a fast rate and are looking to hire an individual that has excellent IT skills, communication skills and has the experience of checking vehicles.

**To be considered for the role, you’ll require the following essentials**:

- Excel and IT competent, levels of understanding and confidence in how these IT systems work to adapt to company procedures to enable efficient operations throughout.
- Ability to check vehicle’s thoroughly and capture images of damage / recharges building the evidence to support the estimate.
- An awareness of BVRLA fair wear and tear guide.
- Ability to communicate to customers and explain the recharges identified to customers, fleet teams & managers.
- Work load prioritisation to ensure estimates and tasks are completed within the time frame.

**Within this position, you’ll also be**:

- Checking in returned vehicles and defecting area’s of concern for recharge and rental purposes.
- Notifying customers of recharges identified
- Completing & sending recharge estimates to customers within the SLA
- Categorising vehicles to a VOR status and placing colour cards inside the vehicle/dashboard to allow yard operatives to organise the vehicle parking
- Updating vehicle status on IT systems for internal visibility
- Obtaining costs for parts and repairs with parts suppliers, bodyshop’s and vehicle conversion companies
- Organising vehicle repairs with bodyshop’s or vehicle conversion companies
- Checking all repairs are compliant with our quality and rental standards
- Managing vehicle’s off the road on a shared excel spreadsheet that measure days off road with KPI targets with a goal of maximising fleet utilisation
- Daily Microsoft Teams calls with internal departments
- Pro-actively raising concerns or defects found to allow departments to react and fulfil bookings or find alternative options to manage customer expectations
- Communication within the team to solve problems and react to ensure a high standard of customer service is maintained within the SLA time schedules

**Salary & Working Hours
Salary is £23,000 - £25,000 dependant on experience

Working hours are Full Time

Monday-Friday
- Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.

Talk Staff Recruitment act as an employment agency in relation to this vacancy.

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