Collections & Recoveries Specialist

6 months ago

Leeds, United Kingdom iwoca Full time

**We’re looking for a Collections & Recoveries Specialist**

We are looking for a diligent Collections & Recoveries Specialist to help us maximise collections returns by understanding the customer’s circumstances and ensuring that all actions achieve the best outcome for iwoca and our clients.

**About us**

Fast, flexible finance empowers small businesses to manage their cash flow better and seize opportunities - making their business and the economy stronger as a whole. At iwoca, we do just that. We help businesses get the funds they need, when they need it, often within minutes.

We’ve already made several billion in funding available to over 100,000 businesses since we launched in 2012, and positioned ourselves as a leading Fintech in Europe. Our mission is to finance one million businesses. We’ll get there by continuing to make our finance ever more relevant and accessible to more businesses by combining cutting-edge technology, data science and a 5-star customer service.

**Our culture**

We’re expanding fast across our offices in London, Leeds and Frankfurt. With all this growth, we’re looking for people who want to learn on the job and lead projects, knowing that your ideas will impact thousands of small businesses.

**Your mission**

We are seeking an experienced Collections & Debt Recovery Specialist who will be required to work within a fast-paced, customer focused environment, providing great customer service while maintaining the team’s excellent track record.
- Case handling a high volume portfolio of customer accounts in arrears through to completion with varying and unique circumstances
- Building relationships with customers through regular contact to validate, understand and resolve breaches of agreements with customers
- Negotiate, implement and monitor feasible repayment solutions that take into account the customer's circumstances while balancing the best interests of the business
- Work with a wide range of teams within the company to understand, strategise and implement the most appropriate course of action for each account
- Working closely with Collections Management and the Head of Collections to review and develop recovery strategies
- Instructing, liaising and monitoring third parties such as debt collection agencies and Paralegals to ensure the best outcome is achieved
- Ensuring compliance with all appropriate legislation regulatory body guidelines
- Adhering to our company policies and procedures
- Upholding iwoca’s company reputation at all times
- Updating databases and systems in order to keep an accurate record of activities, observations and outcomes within the recovery process

**Requirements**:
We look for people who are smart, humble, motivated and who are always looking to improve.

Ideally you'll have:

- At least 2 years debt recovery experience, ideally in the commercial/business sector
- Empathy, forbearance and professionalism
- Strong communication skills, accuracy and confidence
- The ability to deal with a variety of challenges, innovate and think on your feet
- Business acumen, entrepreneurial spirit with real enthusiasm for helping SMEs. Experience within the finance industry is advantageous.

Don’t take this list as prescriptive: it’s just to give you a sense of who might do well at the job. We’d still love to hear from you if you don’t hit every point on the list, or if you have other experience.

Work-life balance is incredibly important at iwoca and we offer flexible working so you can make better use of your free time. This is a hybrid role in which you can split your time between the office and home.

We want to make iwoca a place where everyone feels welcome, where you can confidently be yourself. We understand that inclusivity, and diversity that comes through greater inclusivity, isn't an optional add-on; it's the core ingredient of what makes us great. We care about making iwoca a healthy and happy community for all of our team members to thrive in.

**Our benefits**

We put a lot of effort into making iwoca a brilliant place to work:

- Offices in London, Leeds and Frankfurt.
- Events and clubs, like bingo, comedy nights, yoga classes, football
- Two company retreats a year, we’ve been to France, Italy, Spain and further afield
- Plenty of drinks and snacks in our offices

We offer a wide range of benefits:

- Medical insurance from Vitality, including discounted gym membership
- 25 days’ holiday, an extra day off for your birthday and the option to buy or sell an additional 5 days of annual leave
- Instant access to emotional and mental health support with our partner, Spill
- Share options
- Generous maternity and paternity leave
- A nursery tax benefit scheme to help you save money
- Paid volunteering day to support your chosen charity
- Extra leave if you want to travel or study
- One-month fully paid sabbatical after 4 years
- Cycle-to-work scheme
- Electric car scheme

And to make sure we all keep learning, we off

  • Collection Agent

    5 months ago

    Leeds, United Kingdom Beaumont Recoveries Ltd Full time

    Beaumont Recoveries is a family run debt collection company with over 30 years’ experience in the field. We have existing clients nationwide from a variety of industries. We pride ourselves on the success we achieve through negotiation and collecting money to our clients. We're looking for some to join us in our Leeds office as a Collections Agent. In...

  • Collection Agent

    6 months ago

    Leeds, United Kingdom Beaumont Recoveries Ltd Full time

    Beaumont Recoveries is a family run debt collection company with over 30 years’ experience in the field. We have existing clients nationwide from a variety of industries. We pride ourselves on the success we achieve through negotiation and collecting money to our clients. We're looking for some to join us in our Leeds office as a Collections Agent. In...

  • Collections Specialist

    6 months ago

    Leeds, United Kingdom SaccoMann Full time

    Sacco Mann are recruiting for a driven Collections Specialist to join a leading law firm based in central Leeds where you will be providing a high standard of service delivery within the Collections Department and add to the firm's continued success. This opportunity would suit someone from either a debt recovery, credit control or customer service...

  • Collections Specialist

    5 months ago

    Leeds, United Kingdom Page Personnel Full time

    A new exciting Permanent Collections Specialist Position in Leeds! - Working for a reputable business within the Legal Sector! **About Our Client**: Page Personnel have just registered a new exciting Permanent Collections Specialist Position in Leeds to work for a reputable business within the Legal Sector! This would be an exceptional opportunity for...

  • Collections Specialist

    7 months ago

    Leeds, United Kingdom DWF Full time

    **Collections Specialist**: Collections Specialist Interested in joining a supportive, inclusive, and diverse team in an international legal business? Our **Recoveries **team at DWF are currently hiring a Collections Specialist. DWF is a global legal business providing Complex, Managed and Connected Services. We empower people to be themselves within an...

  • Lead Collections Specialist

    5 months ago

    Leeds, United Kingdom Page Personnel Full time

    A new exciting Permanent Lead Collections Specialist in Leeds! - To work for a reputable business within the Legal Sector! **About Our Client**: Page Personnel have just registered a new exciting Permanent Lead Collections Specialist Position in Leeds to work for a reputable business within the Legal Sector! This would be an exceptional opportunity for...

  • Collections Specialist

    8 months ago

    Leeds, United Kingdom DWF Full time

    Collections Specialist Interested in joining a supportive, inclusive, and diverse team in an international legal business? Our **Recoveries **team at DWF are currently hiring a Collections Specialist. DWF is a global legal business providing Complex, Managed and Connected Services. We empower people to be themselves within an inclusive and supportive...

  • Collections Specialist

    5 months ago

    Leeds, United Kingdom DWF Full time

    We are currently looking to recruit a Collection Specialist into our Recoveries team within our Leeds office **What you will bring** We are looking for outstanding individuals with experience of working collections, although we are open to transferrable experience in other environments or with other types of debt recovery. You must be IT literate and have...

  • Lead Collections Specialist

    6 months ago

    Leeds, United Kingdom DWF Full time

    We are excited to offer the opportunity to join a dynamic and fast paced team and gain access to top level industry training. DWF have a unique approach to providing legal services and work with market leaders and the best in the industry, all whilst providing a supportive work environment where you will work collaboratively towards a shared vision as a Lead...

  • Recoveries Specialist

    4 weeks ago

    Leeds, United Kingdom Carlsberg Marston's Brewing Company Limited Full time

    Recoveries ControllerAt Carlsberg Marston's Brewing Company Limited, we are seeking a skilled Recoveries Controller to join our team. This role is ideal for individuals with experience in collections or recovery, looking to take their career to the next level.Key Responsibilities:• Manage a caseload of pre-legal recovery files, focusing on maximising...

  • Collection Specialist

    4 days ago

    Leeds, United Kingdom CV-Library Full time

    We have partnered with a Global Legal business to recruit for a Collection Specialist. Working as a valued member of the Recoveries team, you will be responsible for your own workload. The role will be varied: * Dealing with inbound and outbound client calls * Discussing outstanding debt with clients * Email and written correspondence * Building...

  • Collections & Recoveries Advisor

    6 months ago

    Leeds, United Kingdom iwoca Full time

    **We’re looking for a Collections & Recoveries Advisor** We understand that every account needs to be handled based on their own unique circumstances. With this in mind, we don't use a dialler. We want to prioritise meaningful conversations with our customers and allow our advisors enough time to address the needs of each account. **About us** Fast,...

  • Operational Lead

    1 month ago

    Leeds, Leeds, United Kingdom DWF Full time

    About DWFDWF is a leading global provider of integrated legal and business services. Our approach delivers efficiency, price certainty, and transparency for our clients across the world without compromising on quality or service. Our purpose is to deliver positive outcomes with our colleagues, clients, and communities, and we foster a culture that places our...

  • Debt Recovery Specialist

    4 weeks ago

    Leeds, Leeds, United Kingdom Sewell Wallis Full time

    Debt Recovery Specialist OpportunitySewell Wallis, a well-established company based in Leeds, is seeking an experienced Debt Recovery Specialist to join their team. This is a great opportunity for a motivated individual to take on a key role in managing the company's cash flow and ensuring timely payments from customers.Responsibilities will include:Managing...

  • Financial Collections Specialist

    2 weeks ago

    Leeds, Leeds, United Kingdom Squire Patton Boggs Full time

    We are seeking a skilled Financial Collections Specialist to join our global Finance team in Leeds.The ideal candidate will have a minimum of two years' experience within a similar role, preferably in a professional services environment. They will have a good understanding of debt recovery as well as an appreciation of VAT and its practical application.This...

  • Senior Debt Collection Manager

    7 days ago

    Leeds, Leeds, United Kingdom Sacco Mann Full time

    Job Description:Sacco Mann is seeking a highly skilled Senior Debt Collection Manager to join our team in Leeds. As a senior member of the debt recovery function, you will be responsible for leading a team of debt recovery specialists, developing strategies to improve performance, and driving business growth.The ideal candidate will have a strong background...

  • Debt Recovery Team Leader

    6 days ago

    Leeds, Leeds, United Kingdom Sacco Mann Full time

    Job Overview:Sacco Mann is seeking a seasoned Debt Recovery Team Leader to oversee the debt recovery function in Leeds. This senior role requires an experienced professional with expertise in managing a team, developing strategies, and driving results.The ideal candidate will have a strong background in debt recovery, excellent leadership skills, and the...

  • Financial Recovery Specialist

    11 hours ago

    Leeds, Leeds, United Kingdom Stericycle Full time

    About the Role:">The Financial Recovery Specialist will be responsible for collecting overdue invoice payments from business customers, ensuring timely cash collections and minimizing bad debts. This role requires excellent communication skills, a strong attention to detail, and the ability to work efficiently under pressure.Key responsibilities...

  • Collections Specialist

    6 months ago

    Leeds, United Kingdom DWF Full time

    Main function of job To provide a high standard of service delivery within in a volume telephone Collections & Recoveries environment in accordance with the client service level agreement, DWF values & compliance policies and FCA’s Treating Customers Fairly outcomes. To act as a responsible representative of the Firm and contribute, wherever possible, to...

  • Fines Recovery Specialist

    2 weeks ago

    Leeds, Leeds, United Kingdom Brook Street Full time

    About the RoleWe are seeking a Fines Recovery Specialist to join our Collection and Enforcement team in Morley.Key ResponsibilitiesDeal effectively with public and internal enquiries over the telephone.Operate all basic office equipment.Use a range of computer software and hardware including Microsoft Word, Excel, and Outlook.Check intelligence...