Hotel Night Porter

3 weeks ago


Bath, United Kingdom The Yard In Bath Full time

We are looking for a friendly and personable individual to join our team as a Night Porter with an immediate start date available. The Yard is a small 14 bedroom boutique hotel in the centre of Bath with cafe and bar.

You will work on a '4 on - 4 off' rotational basis and share the remaining shifts with our existing Night Porter. Shifts run from 10.30pm until 7.30am.

Responsibilities include (but are not limited to):

- Being responsible for the security of the hotel and safety of our guests at night.
- Being present to welcome guests, check in late arrivals and check out early departures. You will also be required to be able to confidently deal with any guest requests or issues that may arise during the night.
- Being able to navigate the fire alarm control panel and conduct an evacuation in the event of a fire.
- Answering the phone and dealing with residents requests and taking reservations.
- Serving drinks to residents from the bar (bottles only).
- Light cleaning duties in public areas of the hotel, including the lobby, bar area and toilet.
- Maintaining the appearance of public areas of the hotel ready for the day ahead.
- Setting up for breakfast service.
- Receiving early deliveries and packing them away in the correct places.
- Follow all company policies and procedures regarding health and safety.

The role requires the individual to be approachable and friendly and previous experience in a customer facing role is required. Knowledge of hotel operations and guest services is preferential.

Please note that as we are a small team, we require our night porters to cover the other's holiday periods. In instances such as these the working days will be 8 days either side of 4 days off. Overtime will be paid at the standard hourly rate.

**Salary**: £17,900.00 per year

Schedule:

- Night shift

Ability to commute/relocate:

- Bath: reliably commute or plan to relocate before starting work (required)

Work Location: In person


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