Receptionist
5 months ago
**Receptionist**
**Location**: Edinburgh, EH3 9FQ
**Salary**: Up to £25,000 DOE
**Hours**: Monday - Friday, 8am-5pm
We are seeking an enthusiastic, reliable, and highly organised Front of House / Receptionist to help manage the day-to-day running of our busy office building.
Front of House is the face of our office and the first person to meet for all visitors. The main duty is to ensure a seamless and quality visitor experience for all staff and external visitors.
With previous administrative experience, ideally on reception, you will have excellent organisational and customer service skills, a great communicator and passionate about supporting people. You will enjoy working as part of a team in a busy office environment.
With strong IT, literacy, and numeracy skills, as well as an eye for detail, you will be able to work efficiently and accurately even during the busiest times.
Role Responsibilities:
- Build and maintain effective relationships with customers and internal/external suppliers by resolving service issues and acting as an ambassador for the client, Customer Property & Facilities Team and Pareto FM.
- Meeting and greeting clients
- Booking and coordinating meeting spaces for Internal & External clients.
- Support with meeting room set up and daily room checks
- Supporting internal events including set up and derig
- Arranging couriers
- Managing stationary stock
- Placing food/catering orders for client events
- Creating passes for new starters, managing visitors and contractor passes process
- Keeping the reception area tidy
- Answering and forwarding phone calls
- Sorting and distributing post
- Must be prepared to contribute to the team and step into any of the facilities roles in times of constrained resource.
Key Skills:
- Good Communicator
- Client focused Skills
- Able to work on own initiative or as team player
- Adaptable to various duties of the post
- Confident and courteous manner, both in person and on the phone
- Commitment to customer care
- Cultural sensitivity and awareness
**Experience**:
- Excellent communication, coaching and feedback skills.
- Experience in a fast-paced environment
- Proven experience in a customer service environment.
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