Collections Strategy Analyst

1 month ago


Cardiff, United Kingdom ALDERMORE BANK PLC Full time

**Feel like being part of**
- A business critical support team who oversees the daily support, project work, development and continuous improvements to a growing collections system_

The role of **Collections Strategy Analyst** is really important to us. You will work with stakeholders from across the group to provide valuable support, advice and project management to make sure the groups collections services and systemsare running to maximum capacity.

This role can be based from either our **_Cardiff or_ Manchester** office however, you will be able to work a blend of both **home and office** each week. You’ll be made to feel part of your new team by your Line Manager, and colleagues through regular contact and virtual interaction.

**What would your day look like?**
- You will be using your amazing knowledge of collections to drive forward and maintain new and existing strategies and processes, for our Motor collections area.
- Working collaboratively with 3rd parties, you will carry out in depth data analysis, in order to identify opportunities for improvement within our policies, so that we can continue to provide an outstanding service to our customers and achieve the bestpossible outcomes.
- Providing expert advice and support to your colleagues within the Collections teams, to allow them to provide a quick and efficient service to our customers.

**What do we expect of you?**
- Experience of working within **Collections** is essential
- Intermediate **Excel** knowledge: you will be working with pivot tables, dashboards etc.
- Ability to manage your own workload, show initiative and problem-solving qualities to resolve and deliver results quickly and efficiently ideally using **Jira or Visio tools.**:

- Strong stakeholder engagement skills to influence, negotiate and identify underlying IT issues and ability to bring together all parties to **deliver change**.


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