Team Leader

4 days ago


Peterborough, United Kingdom BGLi Full time

Overview:
**BCS Support Team Leader**

We’re looking for a passionate and experienced person with great Leadership Skills to join the Customer Relations Team as a Team Leader. To ensure our customers have an exceptional experience delivered through highly engaged, knowledgeable, and passionate colleagues. Delivering results through an efficient, customer centric model ensuring that all KPI and SLAs are maintained in a regulatory compliant environment. Creating a culture of trust, transparency, and collaboration.

**Responsibilities**:
**Key responsibilities of a Customer Relations Consultant include**:

- Develop & coach team members to deliver an outstanding Customer Experiences
- Deliver high quality “In the moment” Feedback and Coaching that recognises great Customer outcomes also identifying areas for development for colleagues to improve & maximise their potential.
- Build and maintain collaborative relationship with colleagues and internal and external stakeholders
- Engage with colleagues when implementing change, ensuring good communication and engagement at all times
- Give colleagues the empowerment to make decisions.
- Future focused - Open minded and inquisitive, challenges the status quo and look for new ideas from internal and external sources
- Constantly and proactively looking for ways to improve service through performance, procedures, and systems
- Support various projects
- Help achieve team performance targets and Group strategic objectives

Qualifications:
**Experience of delivering Customer excellence through colleagues**
- Ability to demonstrate successful coaching and feedback utilising recognised techniques.
- Leading a Team remotely
- Experience of embracing continuous improvement
- A passion for personal development and developing others.
- Ability to step outside a process and use your initiative.
- Emotional Intelligence - Self-awareness, empathy, active listening skills, motivation, and excellent rapport building
- Excellent verbal and written communication skills and an ability to influence others.
- Ability to organise own work to achieve objectives whilst making best use of resources and ability to work to deadlines.
- Tech Savvy - well informed about modern technology


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