Neighbourhood Navigator

**NEIGHBOURHOOD NAVIGATOR JOB DESCRIPTION**

**Salary**:up to£27,000 pro rata depending on experience

**Accountable to**:Brompton Health PCN Clinical Director

**Responsible to**: Violet Melchett Health and Wellbeing Hub Development and Partnerships Manager / The Senior D&T manager

**Hours of work **Flexible working minimum of 18.5 hours per week

**Location ** Violet Melchett Health and Wellbeing Hub sites in Flood Walk, Chelsea Manor St and Earls Court Centre for Health and Wellbeing and Brompton practices

**Job Purpose**

Neighbourhood Navigators are central to helping people get the support they need to access health and well being resources. You will work with local people to build trusting relationships and listen to what matters to them. You will help individuals to co-ordinate and navigate their care across the health and care system. The aim is to support people to become more active in their own health and care with a particular focus on ‘seldom heard’ groups who find it more difficult to access the support and care they need.

Brompton Primary Care Network is a group of 12 practices all based in the south of Kensington and Chelsea. As a Neighbourhood Navigator you will work with individual practices and also support the work of the Violet Melchett Health and Wellbeing Hub covering the residents in the south of the Borough

As a Neighbourhood Navigator you will receive training and supervision in all aspects of the role. **When you are trained, depending on the needs of the PCN, your skills and in discussion with the manager you may have the opportunity to work in all or focus on one of the following key areas**:
a) To actively listen to people’s health and wellbeing needs and identify areas where they need support related to economic barriers, health, exercise and activities to address social isolated and have basic needs. You will either signpost or connect directly to community resources.

b) Providing support and guidance to help people navigate the complexity of the health system, for example following up on the non-clinical tasks arising from a person’s GP appointment e.g. collecting medication, making appointments following referral.

c) Support clinical leads utilising population health data to proactively identify and work with a cohort of patients, delivering personalised care and improving outcomes in the following key priority areas including Diabetes, Improving early cancer diagnosis - cervical screening, bowel, breast and prostate screening, cardiovascular disease and hypertension.

**Major Responsibilities/Essential Functions**

*Deliver personalised care and improving outcomes in the following key priority areas:

- Diabetes
- Improving early cancer diagnosis - cervical screening, bowel, breast and prostate screening
- Cardiovascular disease and hypertension

*Working with practices to ensure that they undertake searches for relevant patients
- Identifying, calling and supporting patients who are eligible for care as part of local or national specifications to improve healthcare for the individual practice and PCN population level.
- Supporting patients in the booking of appointments at practices such as blood tests, Blood pressure reviews, immunisations and smear tests.
- Run cardiovascular screening clinics seeing patients to take their blood pressure, monitor their weight, heart rhythm and advise on cardio vascular health
- Support in developing new initiatives to improve the uptake of health checks and screening for priority cohorts including the contributing to the organisation and delivery of the Diabetes One Stop Shop pilot and outreach to provide information in community settings
- Support patients to utilise decision aids in preparation for a shared decision-making conversation, providing them with evidenced-based information to allow them to make an informed choice.
- Help people to manage their needs through answering queries, making and managing appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care, using tools to understand people’s level of knowledge, confidence in skills in managing their own health.
- Refer patients to their practice doctor or nurse for further clinical conversations or advice when needed.
- Assist people to access self-management education courses, peer support or interventions that support them to take more control of their health and wellbeing.
- Appropriately liaise and feedback to the Clinical Lead, GP or team member of the primary health care service.
- Ensure clear and accurate record keeping into the electronic record (SystmOne) including being able to code as appropriate.

*Work with individuals to:

- Signpost to the most appropriate community group, voluntary sector provider, local resource.
- Facilitate patient pathways, where necessary assist patients to book follow up appointments, undertaking any administrative requirements following a referral b