Pals Officer

**Job Title**:PALS Officer

**Shift/ Hours**:Monday
- Friday 8am-4pm (37.5 hours a week)

**Location**:Lister Hospital, Coreys Mill Lane, Stevenage, SG1 4AB

**Trust Location**:East and North Hertfordshire NHS Trust

Would you like to be a part of a team that works well together, always there to help each other? If you answered yes, East and North Hertfordshire NHS Trust is the place for you.

**About the Trust**

East and North Hertfordshire NHS Trust provide services to the local community to around 500,000 people, with the regional cancer centre supporting around 2 million people. They provide care to the community with an annual budget of around £350 million and more than 5,000 staff.

**What you’ll be responsible for**:

- Responsible for delivering a 'front of house' contact point to which patients, relatives and carers can raise concerns and questions and where possible resolving these concerns at the earliest opportunity or advising on the best way to seek resolution.
- Undertake ward and clinic visits should a patient/relative feel that their concerns have not been addressed by the staff, or that they feel that they cannot discuss the concerns with the staff involved in their care/treatment.
- You will need to show empathy and understanding to distressed patients and bereaved relatives.
- Receive enquiries from patients, their carers and families and negotiate immediate solutions or resolution of issues by being a visible and accessible presence on the Lister Hospital Site.**You’ll learn the following whilst working at the trust**:
1. An in depth understanding of the roles and responsibilities involved in working within the NHS

2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times

3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

**You’ll have the following skills/experience**:

- Excellent communication skills
- both verbal and written
- Microsoft office skills
- Outlook, Word, and Excel
- Ability to meet deadlines and work under pressure
- Previous admin experience
- Previous NHS experience
- This role may require you to show evidence of vocational level 3 qualification or at least 2_
- years relevant experience._

**As a member of NHS Professionals, you have fantastic benefits**:

- Competitive pay rates
- work this week, get paid next week
- **Essential support when you need it
- 24/7 365 days**:

- call us anytime
- **Multi locational**:

- work across neighbouring Trusts
- **Manage your shifts and timesheets on the go**:

- access your “My Bank” shift portal anywhere, anytime online or through your smartphone
- **Varied working options to suit your lifestyle**:

- access to the Bank gives you options of ad hoc shifts or longer-term placements
- **Training and development opportunities**:

- Keep up with the essentials and more
- **Build holiday allowance for every shift you work**:

- your work life balance is important to us
- **Stakeholder pension scheme available**:

- a flexible future for you and yours

**Who are NHS Professionals?**

As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.

**Disclaimer**

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**Job Types**: Full-time, Temporary contract

**Salary**: £12.86 per hour

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Application question(s):

- Do you have previous NHS experience?

Work Location: In person