Billings & Collections Administrator

**Staff365 are supporting our client in Barnsley to recruit a Billings & Collections Administrator to start asap.**

Do you thrive in a busy atmosphere and enjoy the challenge of a varied role?

Do you want to work for a company who believe in supporting and taking care of their staff?

This could be the role for you.

**OVERALL PURPOSE OF THE JOB**

Ensures accurate and proper flow of internal processes between Contract Managers, Admin and Finance; maintaining a high quality of customer service; and support of Billings & Collections operations.

**KEY RESPONSIBILITIES**
- **Installation Certs**:Creation, documentation and sending all forms of certs (i.e., Trada Certs). Includes liaising with Contract Managers to ensure certs are compliant and correct. Also requires liaising with the client (and B&C relatingto valuation requirements).
- **Valuations**:Process and manage valuation relating to a set of assigned clients and contracts. This will include an element of credit control if required.
- **CRM Support**:Ensure the trackers produced by the CRMs match Nav and are correct (must liaise with relevant CRM). Includes the creation and amendment of Service Orders.

Also support the Contract Managers with their admin tasks (i.e., engineer's worksheets/reports & surveys), ensuring they are correctly collated, filed/saved and that surveys/results are sent to the client.
- **Service Orders**:Ensure all service orders are closed correctly before month end. This requires liaising with the CRMs, thus reviewing and checking forecasts against Nav, and investigating any differences (i.e., why a service order has beenre-opened or altered etc.).
- **Sales Invoices**:Raising sales invoices (support B&C, especially during absences and holidays). Includes using online portals and liaising with CRMs for purchase orders and query resolution.
- **B&C Support**:Support the extended valuation process when required (i.e., update pricing matrixes, process valuations, credit control etc.) Typically to cover absences or during busy periods.
- **Admin Support**: Support the Customer Services Team (absence/holiday cover). Answering the phone, scheduling works, query resolution and updating Nav.

**KNOWLEDGE REQUIREMENTS**
- PC literate with ability to use Microsoft packages in particular Microsoft Excel
- Good office administration knowledge, skill and experience.
- Numerate with an excellent attention to detail.
- The ability to establish and maintain good working relationships.
- The ability to work both on own and as part of a team.
- The ability to work to deadlines.
- Commitment to developing skills and attributes relevant to the position.
- Good problem-solving skills excellent communication, presentation and negotiating skills.
- Understanding and recognition of company policies.

**Staff365 are an employment business and equal opportunities employer.