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Library Assistant

4 weeks ago

East Preston, United Kingdom WSCC Full time

**About The Job** Salary**: £20,812-£21,189 per annum (Pro Rata £19,968-£20,329)
**Working Pattern**: 35.5 hours per week (includes additional Saturday enhancement for alternate Saturdays)

**Location**: Littlehampton Library
**Interview date**:w/c 6th February 2023

Our library assistants are the key initial contact delivering a customer-facing library service, helping to deliver a high-quality enquiry service, providing information accurately and signposting to other services.

It’s an active role; carrying books, pushing trolleys, lifting boxes and being on your feet for long periods of time.

The job provides variety from welcoming a range of customers, solving basic library queries, helping customers use computers and supporting regular library events.

Our best library assistants are friendly, enthusiastic and resourceful people with excellent digital skills and able to multi-task in a busy library community space.

You will be a keen team player, able to work alongside other services and volunteers providing excellent customer service to the whole range of visitors to the library.

Flexibility is key as one moment you may be helping a customer log-on to the library Wi-Fi and download an eBook, the next leading a Baby Rhyme Time session for parents and babies.

**Experience and Skills**

**Key Skills**:

- Good communication and customer service skills to interact effectively with the general public and experience of providing a service giving basic advice and guidance.
- Experience of team working and the ability to work as part of a team completing shared tasks, including working alongside volunteers and demonstrating an appreciation of their role.
- Good interpersonal skills with the ability to confidently work with children, families and customers of all ages e.g. leading Baby Rhyme Time and reading to groups of young children during story time sessions
- Ability to quickly respond to changes in ways of working and to promote new library initiatives, e.g. helping customers access digital services.
- Ability to demonstrate initiative and judgement whilst working within library practices and procedures e.g. resolve.

**Qualifications and/or experience**:

- 4 GCSEs with A-C passes including Maths and English or equivalent qualification/experience.

**Rewards and Benefits**
As an employer we recognise that it is our employees that are central to everything we do. We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do.

In addition to working within a great team and a competitive salary you will have access to:

- A generous pension scheme.
- Training and development opportunities, including coaching and mentoring.
- A strong supportive management team.
- A range of discounts giving our staff access to hundreds of offers with the opportunity to save over £1,000 (Including: Argos, Samsung, Asos, B&Q and many more).
- Free access to employee assistance programmes.
- Discounted membership at selected local sports and fitness centres.
- Car benefit scheme.
- A range of commuting and business travel discounts and initiatives

For a full list of the benefits offered to you as a West Sussex County Council employee you can find them on our **Rewards and Benefits** page.

**Further Information** Week 1**

**Monday 8.30-5pm**

**Tuesday 8.30-5pm**

**Wednesday 8.30-5pm**

**Thursday 8.30-5pm**

**Friday 8.30-2pm**

**Saturday OFF**

**Week 2**

**Monday 8.30 -5pm**

**Tuesday 8.30-5pm**

**Wednesday 8.30-5pm**

**Thursday OFF**

**Friday 8.30-5pm**

**Saturday 9.30-4**

The reference number for this role is **EIE01060**.

Note for Recruitment Agencies: We prefer to hire people directly, but we do have a supplier list for when we need a helping hand. We'll be in touch directly if we need you

Job Reference: EIE01060

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