Global Head of Knowledge Services

3 months ago

London, United Kingdom Oliver Wyman Group Full time

Oliver Wyman is a global leader in management consulting. With offices in more than 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. The firm has more than 5,000 professionals around the world who work with clients to optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities.

**Oliver Wyman is looking for a Global Head of Knowledge Services, who will be responsible for managing Oliver Wyman’s global research and knowledge management functions, along with related technology systems and data/information/expert vendors.**

**The Opportunity**

The Global Head of Knowledge Services will involve continuously innovating on the team’s knowledge strategy, evolving and improving the quality and consistency of knowledge products and related services, and implementing the AI transformation in this space, while leading a team of knowledge professionals across different regions and functions.

This Global Head of Knowledge Services role will report to the Chief Knowledge Officer of Oliver Wyman Group and offers a unique opportunity to share the knowledge services function of a leading management consultancy, driving innovation and change on a global scale.

**Specifically, you’ll be responsible for**:

- Defining and executing the global knowledge and research strategy for the consultancy, aligning it with Oliver Wyman’s business objectives and client needs. Collaborate with the Chief Knowledge Officer on the long-term vision, drawing on global best practices and aligning with the organization's business units and drive the day-to-day running of the global Knowledge Services department.
- Managing the global research, knowledge management, knowledge technology systems, and knowledge engagement/comms teams, ensuring they are effective, efficient and user-friendly.
- Leading, coaching and developing a team of knowledge professionals, fostering a culture of collaboration, continuous learning, innovation and excellence.
- Establishing and monitoring the institutionalization of knowledge services best practices and quality standards, including evaluating the effectiveness of knowledge tools, processes, and strategies, ensuring they meet the expectations of the internal and external stakeholders,
- Providing oversight and guidance on reporting, analytics and insights to support continuous improvement and manage the overall budgets to ensure strategic and economic leverage.
- Identifying and leveraging the emerging trends and opportunities in the knowledge domain, such as artificial intelligence, data analytics and digital platforms.
- Building and maintaining strong relationships with the senior leadership, the practice areas, the clients and the external partners, representing the knowledge function and promoting its value proposition.
- Collaborating with key stakeholders and other functions/departments to ensure the effective use of knowledge services in decision-making processes.

**Qualifications and Skills required for the role**:

- Proven 15+ years’ experience in leading and managing senior research and/or knowledge management functions in a global and complex environment within a management consultancy (will consider professional services firms)
- A strong background in technology change management and the ability to leverage technology to enhance knowledge management systems and processes
- Experience of leading large transformational programs, with a track record of driving change and innovation that delivers business impact and client satisfaction
- Excellent leadership and team management skills, with the ability to inspire and motivate a diverse and distributed global team.
- Strong strategic thinking and planning skills, with the ability to align research and knowledge management strategies with business objectives.
- Excellent communication and collaboration skills, with the ability to work effectively with stakeholders at all levels of the organization.
- A deep understanding of research methodologies and knowledge management principles and practices.
- Strong knowledge of the latest research, knowledge management and knowledge technology trends, tools and methodologies.
- Strategic, analytical and creative thinking, with the ability to solve problems and make decisions in a fast-paced and dynamic environment.
- A master's degree or equivalent in a relevant field, such as information science, business administration or management.

**Why join us at Oliver Wyman?**

Visit an Oliver Wyman office anywhere in the world and you will feel it: the buzz of people doing work that matters, with a sense of purpose. Our company comprises a diverse mix of talented people from varied backgrounds and areas of expertise who marshal creative thinking and analytical rigor. Our inclusive, c

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